A question about ebay return.

Issued refund to buyer on ebay, but they want refund for return postage too?

• I sold an item on ebay which I thought was new but turns out it was damaged, I of course would not have sold it had I known this, it was all wrapped in original packaging. Anyway I admit I am at fault for this for not checking it before putting it on ebay. The lady I sold the item to asked for a refund, she paid £5 for the curtains so I said I would refund her that and she could keep the curtains. She said she couldn't use them so I said she could send them back to me and I would refund her postage. She took this as refunding postage both ways and I meant the original postage she paid, which was £4.50. She sent them back to me recorded delivery at £9.72, more than the transaction cost originally. I explained I would only be refunding her £9.50, she opened a case against me on ebay stating she wanted a full refund (in ebay terms a full refund comprises of original item price and postage only, buyer takes responsibility for return postage). The case has now been closed by ebay as I have sent her the refund of £9.50, however she has now emailed me asking when she can expect the refund for the return postage. I know it is my fault in the first place but £9.72 for return postage is an awful lot to pay! I only sent the item for £3.90 originally. I even said I would refund £4.50 towards her postage costs but she refuses to accept this. My question is, do I have to pay this £9.72 back as well as the £9.50 I have already refunded? Thanks in advance.

• Answer:

  Oddly, this same EXACT question was asked recently and I will respond the same way: the seller didn't specify both ways so the buyer is entitled to it and next time specify in the auction what you are willing to pay.