How do you block calls from public services?

DO YOU HAVE A COMPLAINT ABOUT HR BLOCK SERVICES?

• Hi everyone, I filed my taxes with HR Block about 2 months ago; my experience was horrible. To make a long story short: The agent who filed my taxes made a mistake on my taxes. She entered my business sales tax on the wrong lines, consequently she calculated an incorrect tax return. IRS caught the mistake and made an adjustment. It turns out the agent 't filed the wrong forms (I am a business owner, and she wasn't even supposed to file my taxes). My tax return change dramatically! We're talking about $1400 difference. Right after I filed my taxes with HR Block, I called the agent to make sure my return was received and approved. The agent confirmed, and I mentioned to her that I will borrow money for my rent since it was due and that I wanted to make sure everything was alright. Agent assured me that unless I owe back taxes, my return was good to go. So I borrowed the money. In addition to her misleading information, she made a number of other mistakes on my return, AND YES I DID PURCHASE THE PROTECTION PLAN, but guess what.. made no difference. Not only that, but HR Block treated me so wrong, customer service was terrible, the information I got from agents was inconsistent and they took over a month to render my correct return. I tried to take matters to officials of HR Block, but no one seems to take responsibility. I sent a letter to the District Manager and I was ignore, hung up on or simply kept on getting the run around. I am currently in a huge financial hole because of the money I borrowed. Initially when I informed them of my situation, HR Block said they would refund me the process fees, the protection plan fee and they would try to refund me the difference on my return error. Well I just spoke with the District Manager's Assistant, and she said they will only give me $100 which I would have to wait for 3 weeks, and they will not refund me any of the fees ( that I would need to take it as a civil matter against the agent who filed my return????? - I know!) Anyhow, I am mentally, emotionally, and financially broken down because of this situation. So please, if you are an attorney who can help me, or an individual who would like to share the horror story with HR Block and join me to pursue some legal action against HR Block, please do. I have heard from some friends that HR Block has been getting away with similar cases and I would like to take action for the rest of us. Thank you all for your cooperation.

• Answer:

  Wow. It's too bad big companies can get away with this kind of thing. You wouldn't expect them to want to, but they know that more people are going to see H&R Block ads than H&R Block customer complaints. Unfortunately, there isn't much you can do at this point, other than to wait it out, and hopefully to use a different tax preparer next time around.