Why can't I update Windows or antivirus?

My windows xp starts and then restarts when it dsnt it dsnt allow any antivirus to install or to update or to?

  • my windows xp starts and then restarts when it dsnt it dsnt allow any antivirus to install or to update or to open any live scan

  • Answer:

    When it restarts, in the turning-on process it must appear a black screen with options like: start windows normally-start in secure mode- and another. Try choosing start in secure, or security mode, i'm not sure. It will show very different from the normal state, but DON'T WORRY, it normal. If the PC runs normal in secure mode, you can instal an antivirus and you can scan your PC. I personally recommend the Avast antivirus, it's free and it can, with an option scan the PC next time the PC turns on and make a very good scan.

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