Problem with my blu ray movie?

Problem playing netflix movie thru my new blu-ray player - additional info?

• I connected to netflix thru my blu-ray player, picked a movie to download, the download bar showed the progress of the download... (which means the blu-ray is recognized), the movie STARTS playing while the download progress bar is still showing. But after a few minutes, the bar indicating loading progress stops moving and I get this message: "We're unable to connect you to Netflix"(after already starting to play the movie). "Please try again or visit www.netflix /TVhelp for guidance." And then the whole thing stops and no amount of coaxing gets it to restart. I've reported this problem to netflix. Automated answer says they have received the comment and will investigate. So far, no answer from them (probably never will be). Netflix/TVHelp just shows you need a device, a TV, pick a movie and start watching instantly. (Thanks for nothing) To my knowlegde I don't have a bit torrent program on anything I own (since I never installed one). I just went onto netflix using my Imac and tried to play the same movies that started to play thru my blu-ray player for viewing on my TV. Netflix downloaded a 2 hour movie instantly onto my Imac, and I was able to view thru my Imac. I have to assume a bit torrent program isn't the problem. It seems to be between netflix, my blu-ray and the TV. Although they all work since it does start to download the movie but then quits after a few minutes of playing it. Now... any more suggestions? Blu-Ray is made by Sharp BD-HP35U. And how do you download firmware to the Player since it's not connected to the computer ??? only to the TV.

• Answer:

  First, Netflix NEVER downloads a movie, it streams it - You only get just enough movie to fill your buffer and play it. In the beginning, Netflix checks your broadband speed and decides what quality will be good enough for you. If after you start somehow the broadband rate goes down (say, your brother checks the Internet), then transmission may be interrupted. If you use a wireless connection, transmission can also be interrupted. If your BD player is connected to the internet it should be able to automatically chack for firmware upgrades via your home network - NO PC required.