How To Track Lost Samsung?

Has anyone else lost ability to use Netflix through their Samsung Blu Ray?

• I have a Samsung BD-D5700 with Smart Hub and Netflix, which has been working perfectly for months. But one evening early in January, Netflix loads but will not show any movies. Any title I try to watch says "We're having trouble playing this title right now. Please try back later or pick a different title." After hours on chat and the phone with both Netflix and Samsung, I still cannot use Netflix through the Samsung. Netflix works fine on my computers, including my laptop on the same wireless network, and all other Apps on the Samsung work fine (Youtube, BBC, Weather, Vudu, Hulu, etc.). And while Netflix works fine through the Wii, I don't want the game system always attached to our main TV. Samsung blames the Netflix App, and Netflix tries to pass off the blame to my network (which downloads at speeds approx 5Mbps; Netflix only requires 1 Mbps for non-HD) or blames Samsung. I have tried every adjustment suggested by both parties to no avail, even hooking up via ethernet cable (which made no difference - still NO GO). Am I the only person affected by this problem? HELP!!

• Answer:

  I have the same Blu-ray player and the same problem. I was told by Netflix that an update for the Samsung Blurray player to combat piracy disabled the Netflix and that they were trying to work around it. I was told by a different Netflix tech that they had no such problems and that it had to be something to do with the way my Samsung is set up (even though it just stopped working without any of the system preferences being tweaked). Considering that I have reset the player to factory default and disabled automatic updates, Netflix still will not work so am not sure what the problem really is. It seems like the tech support for both Samsung and Netflix have no idea and really do not care to find out the real reason. So now I am using Hulu Plus and periodically try Netflix to see if there is any progress.