Sudden Link Cable Box help?

Need help trying to record from my cable box to my dvr but its in pillar box?

• the cabe box i have is terminal-explorer-4250-hd and im using a magnavox dvr it does not record hd but thats not the problem i just want to be able to record from the cable box in sd without the pillar boxes. it does record sd video from the cable wire when i (do not hook up the cable box)i just hook up the cable to the dvr (when i go to source and tune to a channel the resolution is fine with no pillarboxes) i only have this problem when i install it with the cable box ,does it sound like im doing something wrong? the way i had it hooked up was cable from the wall went into cable in then composite out wires from back of cable box to composite in of dvr and composite out to tv and i also have hdmi cable coming from dvr and from cable box going to two seperate hdmi inputs into the tv. that may be the problem im thinking of maybe just using the composite out on the dvr and dont use the hdmi out on the dvr to see if that resolves the problem,in the meantime id like to know is there any other way i can install this to get rid of hte pillar boxes.

• Answer:

  Set the cable box for a 4:3 TV.