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Hacker or Malware stole all on/off line files/identity from my computer n put them on the internet. How to fix?

• Hacker or Malware stole all on/off line files/identity from my computer n put them on the internet. How to fix? what is the best thing to do when every last file from online and off line was stolen via internet. all bank information, passwords, ss#'s, email addresses from every last account, etc...everything was stolen. I did not notice it till i found Microsoft word disabled, note pad not able to come up, emails sent to me and others (150 addresses)in my name for advertising, etc. when i tried to make the norton, commando, pc tools, mcafee work, they either said nothing was wrong, error, missing files, or was blocked from being used. while i was doing this the start button pushed by itself, the Internet Explore link was at the top of the line, it was pushed, then the outlook button was arranged to the 2nd button. IE has not worked for months and no one knew why and we never ever used outlook. i was curious so i followed that remote movement and found my entire computer contents displayed onto an internet page. many months ago, i noticed that my email would not work because someone was using it in another location. I contacted Yahoo! for help and i posted a question. I had no idea why. All I was told was that i needed to change my password. I did that, but now i see that it did not help. I had no idea the extent of the problem. I called the police. They can't help. I contacted Yahoo! again, but they have not answered me. I changed my bank/card accounts. I still have to change other information. But what about the computer. obviously it is no good anymore. I called one of those geek squad people and was told that my security system will not work but i can pay about 300.00 to filter my files and fix my computer or i can just buy another tower/computer for about the same price. i just have to make sure that i don't copy any of the files from my old computer to the new one. what do you say? what should I do? how do i track the person who is doing this? how do i clean my computer?

• Answer:

  1. Never use geek squad 2. Your PC is still good, you just need to reinstall windows.