What are some good email username ideas?

Receive automatic reply (for external senders) after internal user's email alias changed?

• Good day, I am having a bit of trouble trying to research on this issue that one of our client company's users have. So here goes... She is an internal domain user among several others in this company. Previously, her name in the email address and username was Faiza so her email address was [email protected]. An additional mailbox called Client Services was created and it was given full access permission for herself and several other internal users to access and manage on their Outlook profile. They all use Outlook 2010 by the way, and their Exchange server version is 2010. Server OS is Server 2008 R2 Standard. The Client Services is intended for external senders so that every time someone external from domain name 'domainb' sends an email to [email protected] (that's the alias for [email protected] because the username for this mailbox is in actual fact helpdesk), they receive an automatic reply or out-of-office message stating something along the lines of "Thank you for contacting X. We will return to your query shortly.". This mailbox is configured to only send the automatic reply to external senders. If someone from within the organization (with an email address that contains the 'domainb' name) sends an email to the Client Services mailbox, it shouldn't send an automatic reply. This has been configured correctly and has worked successfully with all the internal users who correspond to that mailbox...until one day when Faiza complained that she would like her display name on the email address to be rectified to Fyzer (I didn't do this change but I believe it's just a matter of adding an alias and setting that as default?). This change was done and after this, when she attempts to send an email to Client Services (still using her internal email address that now showed as [email protected] instead of [email protected]), she receives an automatic reply meant for the external senders. This happened ever since the name change. All the other internal users do not experience this issue. What I've tried: Seeing as I couldn't find much of a resolution online yet... *I've randomly guessed to remove her from Full Access Permissions, applied the change, and then re-added her. *I've logged into the Client Services/Helpdesk mailbox via Outlook Web Access and tried to re-enforce the automatic reply option for external senders only. *I've asked her to try emailing both email addresses that leads to the same mailbox (i.e. to send an email to [email protected] and also to [email protected]) - both returned with an automatic reply. I looked online, read some forum about 'remote domains' but the problem was different. Why would she all of a sudden be seen as on a remote domain if her email addresses have the company's domain name in? Is there something I'm missing here??? What I can perhaps do is revert the email alias change and check if that in actual fact IS the cause of this problem. Any suggestions??? Please give me ideas! Thanking you in advance.... I'm trying to Google further and further and further whilst I await your responses!

• Answer:

  Yeah.. usually when a user has a name change you just add an Alias to their AD account for that user, and it sounds like that was already done. Sorry i cant help