National Grid - Recorded Phone Calls?
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Everytime I call Nation Grid's customer service, I am told that my call is being recorded and may be monitored. My question is this: Does National Grid (an electric company) actually keep every call that is made to customer service for each individual customer's account? So, let's say in 60 days, if I want to subpoena a phone conversation I had with a National Grid customer service representative, will they actually have the phone conversation? It seems far fetched that National Grid would keep a recording of each and every call a customer makes to them. Any thoughts? I've tried looking this information up but had no luck finding anything. THANKS!
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Answer:
Get a subpoena and find out.
tk_ayer at Yahoo! Answers Visit the source
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