Is working at a call center hard?

What is it like working in a call center?

• I just got an interview for the call center Sitel as a customer service rep. What would you say an average day holds from the stress's to the ease or toughness of the job. My other option that i might have soon would be a winn dixie stock or bagger. This will be my first job

• Answer:

  Well dont expect it to be simple and quiet. Often people are far more rude to you over the phone than face to face. However given the fact that it is over the phone you will always avoid the often uncomfortable exprience of confrontations. You will no dount have a policy of call recordings where your calls will be recorded and checked to make sure your providing good service. Dont worry about that. Its normal. You will only be allowed a specific amount of time off the phone, that includes personal things such as drinks and other things. The one good thing is you will be on your own talking to people all the time, so the often tittle tattle and backstabbing tale baring of office life can be avoided, keep yourself to yourself, be pleasent to your co-workers and you will be fine. Dependant on where you work and what your doing, you may also learn about other things in relation to what your dealing with, such as if its an airline, you will learn useful things like how to find cheap flights. Dont worry, just do your best.