Paypal is charging me for buyer's fraudulent credit card use-What can I do?
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Hello. I have a business where I export certain goods through wholesale and in large quantities. A few weeks ago I had a buyer who ordered a large shipment that was well over $1,000 in charge-not including shipping. The buyer paid with his credit card through pay pal and after the payment went through and the shipment had processed and was on his way he had called complaining that he wanted it shipped to another location in the US-several hundred miles away from the original shipping address. I called and made arrangements with the original wholesale distributor and they agreed to halt the shipment and have it sent to the new location since It hadn't been fully shipped yet. A few days go by again and then the buyer informs me that he wants to halt his large bulk purchase and have it shipped to ANOTHER location (on the other side of the US) The items had already shipped however at this time so I told him I was unable to do anything and he had already paid and I had already shipped and if he wanted further inquires he would have to talk to the original company that the products where coming from (they were the ones it was being shipped from originally) A few days after telling him this Paypal alerts me that the credit card didn't go through, or was reported as stolen and now on my account it has locked me out and is giving me 30 days to pay the bill of the buyer PLUS the fee's..and now the previous customer is no where to be found-can't contact him what so ever. Can Paypal legally charge me for this? I did my part in the business-nothing wrong or fraudulent, I already sent out the goods and he should have received them. I also have been doing smaller business and transactions with Paypal for many years and have never had a problem. I would greatly appreciate your help and any info you may have on the subject. Please and Thank You.
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Answer:
Maybe nothing much you can do. But gather ALL of the info you have and file a police report. Sounds like your customer was trying to get the stuff for free. The problem with online transactions is it is difficult, I think, to serve court papers to sue the parties, including PayPal. Seems like PayPal is part of the scheme when they don't defend the seller as well as they do the buyer. I think that's why many TV infomercials say to allow 4-8 weeks for delivery. To ensure the payment goes through before your customer pulls this crap.
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