Is creating ebay layouts and selling them online legal?

EBay/Paypal issue...when will they stop placing holds on my money?

• I'm a successfull seller on eBay. I've been selling an item that required extensive cleaning (antique signs), and even though I did all sorts of things in regards to letting the customers know when the customer's signs would be finished and shipped (to the point of creating a youtube channel, linking it to my auctions, and providing updates with last name and state of customers so they would know when it was shipped), yet some customers became impatient and filed claims against me. I had 10 claims in a one month period, ALL claims were resolved in my favor. Now, after all this time, because my seller standard on shipping is low (4.3 out of 5 stars), Paypal has started holding my money again, as if I'm a new seller. They SAY they will allow up to $15 of your money to ship the items you sell, but I have learned through personal experience that this is incorrect, as I've tried to ship and get declined. So, I'm having to pay for shipping out of pocket, which stinks, as I'm selling on eBay because I cannot work outside the home. Anyway, long story short, how long will eBay and Paypal continue to place the holds on my funds until they see that yes, I'm still the same, great seller I've always been to where money comes into my account, I can access it immediately? I've had to start selling these signs dirty for a lesser cost so I can ship out immediately. UGH Thanks! (BTW: My feedback is 100%, and I've been with eBay for 2+ years). It's just the amount of claims from 10 impatient buyers out of 100 buyers that has caused this to happen.

• Answer:

  Why did you list them before they were actually in a fit state to ship? Very unusual for someone to list an item that cannot be shipped within 24-48 hours. Buyers are on eBay to buy - not to watch YouTube videos about the item they have already paid for and are waiting for.