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What is the return policy on eBay?

I need helo on ebay sellers return policy?

  • i bought a ps3 controller but it dosent work but i dont get what this means on theri return policy can someone clarify it for me. 2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your eBay ID. 3. PLEASE declare your package as a "product for return" on the customs declaration form with 1 usd as the commercial value.

  • Answer:

    It sounds like either you or the seller is outside of the US. You will be asked to fill out customs forms on the package declaring what's in it for customs. You should list the item as "Product for return" and declare a value of $1. Enclose a note with your eBay ID and an explanation of why you are returning it (it doesn't work) and get a tracking number for the package. Email your tracking number as well your explanation and eBay ID to the seller so they know what's coming.

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And don't forget to email the seller and tell them in advance that the product is faulty and you are returning it to them. Do you want a refund or a replacement? Also, if you paid by PayPal, I'd lodge a dispute, this will help ensure you get your money back. You must send it back via tracked mail so you have proof that you sent it.

Just put it as "product for return" and put $1 USD for the price. And it doesn't matter that you opened it, just put it back in the original box (if you still have it) and ship away!

I dont see what is so complicated about sending it back. 1.Send it back in the same box it came in 2.When you ship it, get the delivery tracking number (if inside the USA) or Customs number 3.Write it down on paper the tracking number, your reason for the return and your EBAY user I.D. name. and enclose that with the item. 4.When you ship it back if this is going to another country, indicate the words Product Return on the Customs Form and put $1 USD as the value of the item.

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