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Is it typical for an internist to charge a retention fee?

Is it legal for a bank to present bank fees on my account statement as a debit charge by a third party?

  • I recently noticed an extra charge was made to my account when purchasing an item from a company outside of the US. It showed up on my statement as a typical debit charge listing that company as a third party. I figured it was a mistake by that company so I first contacted the company who it looked like was billing me an extra charge for no reason. They suggested I contact my bank which I found surprising since my account statement showed it was clearly a debit charge from that company. I called my bank for more information and the first customer service person I spoke with said all they could see was that it was a debit transaction from that company. I had to get transferred to the Claims department to investigate it further in order to find out that it was actually a bank transaction fee they were charging me because it was an international order. I don't dispute the international transaction fee itself (I'm sure its in the fine print somewhere) but it doesn't seem right that they list the bank fees on my bank statement as debit transactions from other company. The obvious goal of this strategy was for me not to notice that they're charging me an extra fee whenever I travel abroad or purchase something from a company outside of the US. When I confronted the customer service representative, they suggested that the first person I spoke with wasn't properly trained to know that it was actually a bank fee. My question is, why should ANYONE need training to identify a bank fee on my statement as a bank fee... rather than a charge from a third party. Aren't they required to provide truthful account statements?

  • Answer:

    The first person should have transferred you to the right person. There are a lot of people at the bank that when you call...you're just talking to a phone operator...not someone who actually knows anything about statements and so forth. They are required to provide truthful statements and you need to talk to someone in operations that knows more about bank statements and the fees associated with them.

Bob S at Yahoo! Answers Visit the source

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For accounting purposes that was truthful. That exact fee was incurred because of the overseas purchase. Had they marked it as a service fee, you would be calling to find out why. The bank assumes you knew there would be an extra fee and know that the fee applied to the purchase from that company. Probably in the fine print of your contract.

Banks can usually charge you as many fees as they want, it makes them a ton of money. But there are ways to fight back against these overdraft fees that end up costing you hundreds of dollars

I bank at a credit union. I opted out of overdraft protection cause I would much rather see my card decline then to pay an overdraft fee. I also pay a 1 dollar monthly fee to have an account and I can have as little or as much as I want in the account. They have 24 hour online access and an atm is always near by. I dont understand why people waste their money on banks

tia

For accounting purposes that was truthful. That exact fee was incurred because of the overseas purchase. Had they marked it as a service fee, you would be calling to find out why. The bank assumes you knew there would be an extra fee and know that the fee applied to the purchase from that company. Probably in the fine print of your contract.

The first person should have transferred you to the right person. There are a lot of people at the bank that when you call...you're just talking to a phone operator...not someone who actually knows anything about statements and so forth. They are required to provide truthful statements and you need to talk to someone in operations that knows more about bank statements and the fees associated with them.

desemonaapsyche

Banks can usually charge you as many fees as they want, it makes them a ton of money. But there are ways to fight back against these overdraft fees that end up costing you hundreds of dollars

Alex W

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