Help setting up outlook 2007?

Outlook 2010 and Exchange 2007 not connecting. HELP!?

  • I go to a college which hosts our email on an Exchange 2007 server. They encourage us to use only Outlook Web Access for email purposes and refuse to give me any help on this matter. I would really like to be able to use regular MS Outlook to organize my email, as well as for other useful features such as the calendar, but I am unable to set up my Exchange email account with Outlook 2010. I've been trying for months, and it just simply won't work. First off, I am on the "backbone," that is to say I am connected to the college's network, on campus. 1) The first thing I tried was simply opening Outlook and using the setup wizard. After putting in my email address and password, I get an error message saying "an encrypted connection to your server is not available. Click Next to try an unencrypted connection. 2) I click Next and it tries again. After a few minutes, a red X appears indicating this has failed. 3) I click "manually configure" and put in my server name and user name. I click "check names" and after the program goes into "not responding" mode for a minute or two, I get this error message:"The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." (NOTE: My OWA client works just fine, so I went into the "info" section of OWA's options and copy-pasted the "Client Access Server Name" into the Server box. No luck. Then I tried the "Mailbox Server Name" with the same results, nothing. In the section where it asks for username, I have tried both my complete email address and just what precedes the @ symbol. Nothing ever changes.) I am at my wit's end and really just want to be able to access my email with more features in a program that works. Any advice on this would be greatly appreciated.

  • Answer:

    There are two things here, with Exchange 2007. The MX record is resolvable via DNS. This is assuming your Exchange Admin is auto publishing MX record, if he is you should be able to just put in your email address, then click next until completion, once DNS locates the MX record, the MX record will contain all server information that is need to complete the setup. If MX auto publishing is turned off, and a lot of times Exchange Admins do this, you will be required to get all server information from your exchange admin, and based on your comments they don't want you using Outlook client because of the possibility of you archiving emails that maybe proprietary to the school. If this is the case, you will not be able to setup your email on Outlook client without the server information.

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There are two things here, with Exchange 2007. The MX record is resolvable via DNS. This is assuming your Exchange Admin is auto publishing MX record, if he is you should be able to just put in your email address, then click next until completion, once DNS locates the MX record, the MX record will contain all server information that is need to complete the setup. If MX auto publishing is turned off, and a lot of times Exchange Admins do this, you will be required to get all server information from your exchange admin, and based on your comments they don't want you using Outlook client because of the possibility of you archiving emails that maybe proprietary to the school. If this is the case, you will not be able to setup your email on Outlook client without the server information.

Ryan

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