How do I remove outlook express from my computer?

Outlook Express hanging up with Internet Explorer

• You did so well on my last question I am trying you again! I have Windows 98 with updates and IE 6.0 with internet tools. After being in Microsoft IE online and calling up Outlook Express, my computer can hang up and I have had the following error messages several times: Exception has occurred in OE 0028:C0019B70 in VxD---. Called from 0028:C0019B70 in VxD NDIS(01) + 000020BC At least once the message has been: Fatal exception OE occurred at 0028:C0003E8C in VXD VMM(01) 00002E8C I have used the Internet Explorer repair function in ADD/REMOVE programs, but to no avail. I usually have to reboot the computer manually, because ctrl/alt/delete is also hung up. theta-ga answered my last question on 16 December 2002 and I used Host files to remove an entry which cleared my problem. doug7870-ga

• Answer:

  Hi doug7870-ga, This was certainly a tricky one, but I believe I have found the solution to your problem and the diagnosis may not be as good as you would have liked. I started with a simple Google search which yielded a discussion board hit of someone with the same problem as yours. The first response to this question was as follows: "It means that when you installed Outlook Express, it replaced one or more files with some of it's own, and the new file won't work with the rest of the system. If you can find the file, try putting the old one back in and see if your mail works. Go to Microsoft's site and look for article "Article ID: Q137335" which tells you how to track down those errors. If you have Win98, use it's troubleshooter to find replaced or changed files with the date you installed Outlook Express. Good luck." Like an obedient researcher I complied, and acquired the knowledge base article that had been referenced: http://support.microsoft.com/default.aspx?scid=KB;en-us;137335& In essence, the problem you are encountering can be described as follows: "Normally, an Invalid Dynamic Link Call error message is the result of an incompatibility between driver versions, or a damaged or missing driver. Try uninstalling and then reinstalling any programs or components that you installed recently (before the error message occurred). The error message stated above may occur because your computer is configured incorrectly. This may be due to a device driver that was added or removed recently." They continue with ways to determine how to identify this problem, and I used the values you provided as follows: 0028 - this is the driver ID causing the problem, and the driver name is NDIS, which is the NDIS wrapper VMM(01) 00002E8C - this is the eight-character sequence of letters and numbers that references your device driver. The error occurs because the system is referencing an invalid location, and so the identity of the driver cannot be determined. Since we now know the NDIS driver is the problematic one, we need to check the table in the knowledge base article to determine which "group" it is in - checking this shows that this is a Windows 9x driver. The article suggests you remove the program associated with the driver (which in your case is equivalent to removing Windows). They do state, however, that windows drivers *could* be fixed using the "verify installation" option in your Windows installation CD. "If the driver that needs to be replaced is one of the Windows 9x standard drivers, run Windows 9x Setup again, and choose to verify the installation." Therefore, in your case you should do the following: 1. Attempt to use the Verify Installation option in your Windows 98 installation CD to fix all invalid links. 2. If this does not solve the problem, you will need to reinstall Windows completely. I know this may have been a bit difficult to follow, so if you have trouble understanding any of the information above feel free to post a clarification :) Cheers! answerguru-ga