What is a relevant issue in China's Hospitality Industry?

Australian Hospitality Industry

• My daughter has a hospitality assignment and we need information to answer the following tasks(we have searched the net unsucessfully): Task 1. Research on Industry Sector from the list below: Foodand Bevarge, Front Office, Food production, Housekeeping, Clubs, Gaming then Describe the sector and outline functions carried out by this sector. Identify 3 different positions with different levels of responsibility in that sector and outline the roles and resposnibilities for each position. Explain what working conditions in the sector would be like Explain how quality service could be assured in this sector(Make sure you give an example e.g. bed making procedure for housekeeping sector). Anaylse the interrelationships this sector has with other sectors in the industry. Prepare a report and present a 5 minute oral presentation to the class). Task 2 Select one worplace related issue from below: Equal Employment Opportunity Workplace Agreements - Awards / Enterpise Agreements Occupational health and safety / Workers Compensation then carry out research which examines the legislative regulations related to this issue Impact on working conditions Rights and resposnibilities of employees and employers in relation to this issue. she then has to create a brochure for workers in the hospility industry As I said I only need the information for her to then do the report and brochure thanks

• Answer:

  Hello, raspue-ga! Thank you for your question. I understand how frustrating it can be to find information on the internet when you are unfamiliar with search terms. However, since this involves a homework assignment, I hope you will help your daughter read through these links and information carefully, and then compile some of her own thoughts. While I have provided certain references, you can get many more ideas simply by typing in the names of gaming resorts that you have heard of, clicking on employment links on the websites to learn about job descriptions, looking at the employment/career portions to read about benefits linked to working in the gaming industry, etc. In terms of a workplace-related issue, I have used only one example. It is very easy to type in a search term like "occupational health and safety" +gaming, or "workplace agreements +gaming if your daughter wants to choose a different area of legislation. Also, if your daughter wants to follow this format but would like to choose a different area of the hospitality industry, there are many links to follow from the website below: http://hsc.csu.edu.au/tourism_hospitality/ GAMING INDUSTRY *************** ============================================= Describe the Sector and Outline the Functions ============================================= The Australian gaming industry primarily involves the gambling sector. It is a cash industry which involves activities such as playing card games for money, playing machine games or betting on table games. Gaming is a unique industry which offers a unique product. "The value of the product can far outweigh the initial outlay - or it can result in the total loss of the initial outlay. The random laws of chance must determine the the result of the purchase." The gaming industry can be either a private enterprise or incorporated into a non-profit entity. However, in either situation, gaming patrons can be robbed unknowingly by manipulation of equipment and the unscrupulous actions of management who may design game rules to defraud the customer. The Australian Gaming Commission has been established to oversee the industry. Since Australia is very aware that gambling can become an addiction, many clubs and casinos have employed the Betsafe program, an expert consultancy service to combat problem gambling. == For an example of a Gaming Company, look at a description of the the Gaming Division of Tabcorp, which operates gaming machines in clubs and hotels in Victoria. http://www.tabcorp.com.au/resources/pdf/1999_Operations_Review_Gaming.pdf == For in-depth information about the background of the gaming industry and an overview of legislation passed to regulate gaming, read: "The Western Australian Gaming Legislation." http://www.orgl.wa.gov.au/gaming/wa_gaming_bground.pdf == ======================================================================= Identify 3 different positions with different levels of responsibility ======================================================================= The following position descriptions, plus others, can be found at the Canterbury League Club website. Click on the "Employment" link on the left sidebar. http://www.canterburyleague.com.au/ 1. Gaming Supervisor: Basic Function - Supervises Gaming Lounge employees to ensure customers receive high quality service Reports to the Gaming Managers Qualifications and Experience: Higher School Certificate (or equivalent), tertiary qualifications preferable. Two years experience in a customer service industry in a supervisory role. Previous experience in a gaming related industry preferred. Proven oral and written communication skills. Computer literacy preferred. Duties and Responsibilities: Ensuring high quality customer service in the gaming lounge. Co-ordinate and direct a team of employees during the performance of their duties. Ensure employees follow work procedures to standard. Reporting on customer related incidents that occur in the gaming area. Reporting on employee incidents and work performance. Resolution of customer and employee conflicts. Assist and instruct employees in their duties. Attend all interdepartmental meetings that are relevant to the operation of the Gaming Lounge. Responsible for on-job training and assessment of new employee training. Compliance and knowledge of the Clubs articles of Association, including relevant Statutes, Acts of parliament and Government Regulations Specifically as follows: - Liquor Act - Gaming and Betting Act - Registered Clubs Act - Occupational Health and Safety Act - Anti - Discrimination Act - Pure Foods Act - Club Employees (State) Award Fulfil duties as a recognised Fire Warden and Certified First Aid Officer for the club when required. Perform any task or duty as directed by the Gaming Managers or the Assistant General Manager. 2. Gaming Attendant Basic Function This position is concerned with providing all services to customers relating to the Gaming machines. Reports to the Gaming Supervisor. Qualifications and Experience: School certificate (or equivalent). Secondary qualifications preferable. Previous experience in a customer service role preferable. Good command of both written and spoken English. Basic mathematical skills are essential. Good customer service skills. Must be able to work as part of a team. Duties and Responsibilities: Must be able to convert machine credits to dollar amounts. Accurate and legible completion of Gaming Machine credit, Cashcade and Jackpot payout vouchers. Repair of minor gaming machine faults, and reporting major faults. Maintaining a clean and tidy workplace. Must be polite and respectful to customers at all times. Assisting customers with enquiries regarding Gaming machines and general enquiries regarding club. Perform any additional tasks or duties as directed by the Gaming Managers or Supervisors. 3. Cashier Basic Function This work role is concerned with redeeming gaming machine payout vouchers for cash. Reports to the Gaming Supervisor. Qualifications and Experience: School Certificate (or equivalent). Secondary qualifications preferred. Computer literacy and high volume cash handling experience essential. Previous experience in a customer service role. Good command of written and spoken English. Basic mathematical skills. Must be able to work in a team. Duties and Responsibilities: Ensuring that all details appearing on payouts received are correct. Accurate entry of details from payout vouchers onto the computer. Redeeming customers gaming machine credit vouchers for cash. Absolute accuracy in all cash transactions. Accurate balance of large float at the completion of shift. Accurate completion of all paperwork. Must be polite and respectful to customers at all times. Perform any additional duties as directed by the Gaming Supervisors or Managers ============================================================= Explain what working conditions in the sector would be like ============================================================= Here are some of benefits of working in the gaming industry, as highighted by various employers: According to Tablimited: http://www.tablimited.com.au/careers/corpcult.asp Tab Limited is comprised of teams of people all working together in the wagering, gaming and media industries with the joint aim of growing the company and themselves. At Tab Limited we are committed to our people. We want our people to enjoy what they do, to challenge the boundaries and to share in our success. Tab Limited is committed to the health and well being of its people. Employee benefits available include: Financial advice Discounted travel Educational seminars Telephone shopping A fully equipped gym An onsite canteen A social club Educational assistance Salary continuance Regular social events Sporting teams We constantly review and improve our environment and the way we work. Tab Limited offers flexible work practices, because the company understands the importance of a balanced life. The company is currently in an exciting period with our Corporate Headquarters being refurbished to reflect the changing direction of the company. We have a 'smart casual' dress code because we respect the rights of people to express their individuality while maintaining an effective business environment. We believe it is important to embrace and steer the direction of change, to ensure that we continue to provide products and services unmatched by our competitors. To be a part of this process, we simply ask our employees to support each other and to take advantage of the opportunities that arise with change === Star City: http://www.starcity.com.au/dir013/internetpublishing.nsf/Content/EmpOpportunities When you join Star City you step into an exciting, enjoyable and professional work environment where your hard work is valued and rewarded. We recognise the vital role our employees play in our continuing success. In return, we are proud of the competitive salaries, generous benefits and career development opportunities we are able to offer our employees. Who said working couldn't be fun? Star City goes to great lengths to create an atmosphere that our employees find exciting and fun to work in; an atmosphere where we celebrate our success. It is for these reasons that Star City has been recognised as one of Australia's Best Employers and strives to continuously improve the employment experience for all its employees. (Ooooops...employees CANNOT gamble in the Casino!) === Benefits of working for Aristocrat: http://www.aristocrat.com.au/code/Working/AustraliaBenefits.asp Click on each link...especially the Social Club! ========================================================== Explain how quality service could be assured in this sector =========================================================== The Responsible Gaming Code developed by members of the Australian Gaming Council aims to promote responsibility and quality service in respect to the sector of the industry involving gaming machines. "By adopting the fundamentals of the Code, gaming machine and venue operators will endeavour to: 1.Promote integrity through sound and ethical business practices 2.Train employees in the responsible service of gaming 3.Support objective, ongoing research, to provide independent, quality advice, expertise and data to all stakeholders and continue to develop appropriate consumer protection measures and initiatives 4.Make available to customers product information with the aim of customers being able to make an informed choice regarding their decision to participate in gaming products 5.Provide a secure and attractive environment while highlighting for customers the risks and issues associated with problem gambling 6. Engage with stakeholders affected by gambling issues on the basis of objective research targeted at reducing problem gambling 7. Continue to provide benefits to recreational gamblers by supplying entertaining gaming products "Responsible Gaming: A Framework for Responsible Gaming." The Australian Gaming Council. September 2001 http://austgamingcouncil.org.au/responsiblegambling/AGCcode.pdf (Please read the entire article, as it fleshes out each of the goals highlighted above in greater detail) ==== Another thought to consider: Should quality service also include Consumer Protection by advising against money loss? Should the government get involved in protecting consumers by demanding that gaming establishments outline the pontential hazards of losing money? What about the fact that "Victoria also has a higher density of poker machines in poorer areas." Is this something that should be addressed by the government, to protect the poorer consumer against losses? The potential for fraud and manipulation has already been described. The following excerpt is from "Kennett rejects calls for tougher gaming policy."The World Today. (July 20, 1999) http://www.abc.net.au/worldtoday/s37751.htm COMPERE:"Jeff Kennett has rejected calls for tougher restrictions on Australia's gaming industry. Even as Federal Treasurer, Peter Costello indicates that he's leaning towards greater consumer protection for gamblers, not for the first time, the Victoria Premier takes a contrary view, saying it's not the role of governments to tell people what they should and shouldn't do." LUISA SACCOTELLI:"Jeff Kennett and Peter Costello are at odds again. The Federal Treasurer calls persuasive the arguments for greater consumer protection and information about the gambling industry; information about the chances of winning; and tighter controls on advertising to warn about the hazards of gaming. Possible warnings might include this edict: If you think you can win, you're a loser." JEFF KENNETT:"I don't think we should, as governments, be telling people what they should and they shouldn't be doing, particularly adults. If you want to game, that's your business. If you don't... I don't gamble. Sorry, I do. I mean I do gamble. I buy Tatts Lotto tickets. I buy the ten weeks because I always forget to buy them so I buy ten weeks and that's my gaming. But I don't play poker machines and I don't go to the casino to gamble. But people do and that's their right." ==== Many clubs have employed the BetSafe program to improve the quality withing the gaming industry. http://www.betsafe.com.au/services/benefits.asp The program includes: Promoting a good public image Staff training Patron Counseling Crisis Intervention Specialist Staff Counseling Club Growth and Social Impact Assessment etc.... Please read the entire article for a thorough description of each point and its impact on quality control within the gaming industry! ================================================================================ Analyse the interrelationships this sector has with other sectors in the industry ================================================================================ Example - The Caterbury League Club http://www.canterburyleague.com.au/ In the following example, the gaming industry has merged with the club industry so it has a facility in which to operate, and the club can generate revenue for its non-profit interests. Coupled with this association is also a link to the food and beverage industry, since members who enjoy the club for gaming and other activities often want the luxury of an eating establishment Take a look at the Canterbury League Club website. The club industry offers gaming (as shown on the home page), a health and fitness club, and many other amenities for it's members. Click on the left sidebar for "membership benefits." Full members can join any of the inter-clubs, including Golf Squash Fishing Photography Indoor sports Social bowling Chess Use of club facilities, which include sauna, gym, squash courts and snooker tables Health Club membership involves an additional charge Click on the Dining link on the left sidebar. The Canterbury has several restaurants and bars to accomodate it's members. "Canterbury has excellent dining facilities which have recently been greatly expanded. The Atrium Restaurant provides relaxed, elegant dining in an Australian New Cuisine style, while the new Banyan Bistro offers a wide range of meals for informal, family style dining. The Dynasty Chinese Restaurant offers authentic Asian menus, in a spectacular Pagodo-style setting, featuring aged timbers and a watercourse which gives the impression of a restaurant floating on water.It’s always a great dining experience for members and their guests at Canterbury." === Example - Magic Millions Gold Coast http://www.magicmillions.com.au/gold_coast.html Here is an example of a resort that intertwines the gaming industry with the housekeeping industry and the food and beverage industry. Conrad Jupiters Resort and Casino is one of Australia's largest hotels with 609 guest rooms and suites. Each room is fully equipped with electronic key systems, spectravision in-room movies, cable TV, individually controlled air conditioning, tea and coffee making facilities, minibar, hair dryers, radio, daily maid service, irons and ironing boards and in-room safes. The Casino is open 24 hours a day with over 100 gaming tables and more than 1000 video gaming machines. Six award-winning restaurants provide an individual atmosphere to cater to every taste, while nine bars do the same for every thirst. ================================= Select one worplace related issue ================================= * Equal Employment Opportunity * The legislative regulations related to this issue: ================================================== The Anti Discrimination Act (for Northern Territory of Australia) http://notes.nt.gov.au/dcm/legislat/legislat.nsf/0/e02920638004e1e069256baa0023bb0a?OpenDocument (Scroll Down to Division 3- Work and click on the icon) PART 4 - AREAS OF ACTIVITIES WHERE DISCRIMINATION PROHIBITED 28. Areas of activities This Act applies to prohibited conduct in the areas of (a) education; (b) work; (c) accommodation; (d) goods, services and facilities; (e) clubs; and (f) insurance and superannuation. 31. Discrimination in work area: (1) A person shall not discriminate (a) in deciding who should be offered work; (b) in the terms and conditions of work that is offered; (c) in failing or refusing to offer work; (d) by failing or refusing to grant a person seeking work access to a guidance program, vocational training program or other occupational training or retraining program; or (e) in developing the scope or range of a program referred to in paragraph (d). (2) A person shall not discriminate: (a) in any variation of the terms and conditions of work; (b) in failing or refusing to grant, or limiting, access to opportunities for promotion, transfer, training or other benefit to a worker; (c) in dismissing a worker; or (d) by treating a worker less favourably in any way in connection with work == Impact on Working Conditions ============================= Reading the above conditions of the act makes this answer self-explanatory. An individual may feel free to apply for any job (if qualified) and know that they will be considered fairly for employement, and treated fairly once they are employed. Rights and Responsibilities of employees and employers in relation to this issue ================================================================================ We've already seen the employee's rights. Can an employer find an exemption in terms of hiring? 35. Exemptions - work (1) A person may discriminate against another person in the area of work (a) by fixing reasonable terms and conditions if that other person, because of age or impairment, has a restricted capacity to do the work; or (b) if the discrimination is based (i) on a genuine occupational qualification which the other person is required to fill; or (ii) on the other person's inability to adequately perform the inherent requirements of the work even where the special need of the other person has been or were to be accommodated. (2) A person may discriminate in offering work where the work is to be performed in the person's home. 36. Exemptions - age A person may discriminate on the grounds of age by imposing a standard age for commencement of work or a standard retirement age. 37. Exemptions - sexuality A person may discriminate against another person on the grounds of sexuality in the area of work where: (a) the work involves the care, instruction or supervision of children; and (b) the discrimination is reasonably necessary to protect the physical, psychological or emotional well-being of children, having regard to all the relevant circumstances of the case including the person's actions. ===================== I hope I have provided enough information for you to help answer the questions, formulate an oral report and brochure. If any of the links fail to work, please do not hesitate to let me know! Good luck! umiat-ga Google Search strategy (using Australian google site) site:.au +what is gaming industry? site:.au +gaming industry +hospitality site:.au +quality service in gaming site:.au benefits of working in gaming site:.au Anti - Discrimination Act