hijacked Internet Explorer home page
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I?m running Windows XP professional and IE 6.0.28. I have a DSL connection to the internet. My internal explorer has been hijacked! I assume this occurred while I was surfing the net and Norton antivirus detected a virus which I deleted as they recommended. Unfortunately now my home page on Internet Explorer has been reset to; res://grrmr.dll/index.html#23999 . I normally use google as my home page. Now I cannot get it back as my home page. I can access google manually however. When accessing Internet Explorer the bad address mentioned above automatically reappears even though I have deleted it from the ?you can change what page you use as your home page? box and replaced it with google. I have found the ?grrmr.dll? file listed as an application extension in the System 32 folder. I tried deleting this to the recycle bin but the problem persists. I have also run Norton antivirus, Spybot, and Adaware without success. Attempting to reset the home page under the ?general? tab of Internet Options doesn?t work as I mentioned above. Neither does the ?reset web settings? under the ?programs? option under Internet Options. Clicking the ?restore default? button in the Internet Options site merely again restores the unwanted address as the default home page. Please help me get rid of the bad file and be able to reset my home page to what I wish.
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Answer:
reetings, harlequin! Your computer has been taken over by "Homesearch Assistant" a new variant of the CoolWebSearch adware / spyware. Start up AdAware. In the bottom right-hand corner, it should say "AdAware 6.0 Personal, Build 6.181". Up above, under "Initialization Status", it should say "Reference file 01R324 22.06.2004 loaded". If your settings for either of these do not match, click "Check for updates now". Once the update has completed, if one or both of these still doesn't match the settings I listed, you may need to uninstall AdAware, and then download and install the latest version from http://www.download.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button Once that's installed, be sure to click "Check for updates now" to get the latest reference files. Once you have the latest Build and Reference file, try running AdAware again and remove the recommended items. Then, start up Spybot Search & Destroy. Pull down the "Help" menu and select "About". You should see Spybot Search & Destroy 1.3 Latest detection update: 2004-06-23. If your settings for either of these do not match, click the "Update" icon menu on the left-hand side of the screen, and then click on "Search for Updates" near the top of the page. You'll need to exit Spybot and restart it to check the "About" information page. If this doesn't work, you may need to uninstall Spybot, and then download and install the latest version from http://www.safer-networking.org/index.php?page=mirrors Once you have the latest Version and Detection Update, try running Spybot again and remove the recommended items. *** IMPORTANT *** Each time you run Spybot and/or AdAware, be sure to download the latest updates first! ***************** Then, open up your Norton Anti-Virus dialog box and select "LiveUpdate" in the upper left-hand corner to download any needed additions to the program and its virus definitions. If NAV wants you to restart your system, let it do so. Then, from the NAV dialog box, click "Full System Scan" and "Scan Now". Then, download and run HijackThis! http://www.spychecker.com/program/hijackthis.html Once the Scan is completed, click "Save log", and copy and paste here a copy of your HijackThis! scan log. Something to keep in mind is that even if these programs give your system a "clean bill of health", it does *not* mean that you can be absolutely sure that your system is clean. It is only a *reasonable assurance* that it is clean. Please let me know whether these steps resolve your problem, or whether you need more assistance. Before Rating my Answer, if you have any Questions about the above information, please post a Request for Clarification, and I will be glad to see what I can do for you. Regards, aceresearcher
harlequin3-ga at Google Answers Visit the source
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