Question with Microsoft Outlook 2003?

Printing troubleshoot in Outlook 2003

• I need help troubleshooting a weird artifact on a friends Vaio laptop. She's running Windows XP Professional and Microsoft Outlook (part of Office 2003, ver 11). Often, she gets emails with attachments. When she prints out an email from a few people she works with, a dialog box for her HP 6500 printer shows up, she hits print and she gets what she wants, which is the email with the NAME of the attached file there on the top, followed by the message itself. This way, when she saves the printed emails (how quaint) she has a record of which files were attached. The problem is that when she chooses to print most of the other emails she gets, a DIFFERENT dialog box for the HP shows up, and these print WITHOUT listing which files are attached. Same print command, same printer, same session, different outcomes. The cool thing is that the behavior matches the sender. That is, certain senders always get the first dialog box and always print the names of the file attached, and certain senders always get the second dialog box and always DON'T print the names of the file attached. I have seen this with my own two eyes, or I wouldn't believe it. So, the question is: where is the preference setting that can make them all the same? How do I set it? How do I make it stick?

• Answer:

  Terrific news, sethgodin, thank you for letting me know, I really appreciate it. I was wondering how your friend was getting along, which solution worked, number one? Sincerely, hummer >>> Here is my list again, to make it official - It may be an issue with just HTML emails and that would explain why your friend has the problem with some emails and not others. 1) Try this: Open Outlook. Go to: Tools / Options Preferences tab Click the E-Mail options button. Put a check mark by: "Read all standard mail in plain text". Shut down and restart Outlook. 2) If that doesn't help, try this: Open the email. Select File / Page Setup / Memo Style. Delete everything in the header and footer fields. Click OK. 3) Does she have SP1? Read this: Outlook 2003 Service Pack 1 "SP1 corrects an issue that has annoyed many Outlook users--attachment names didn't print if the message was HTML. Now, attachment names are printed for all message formats when you print out your email. Another change in printing means you no longer need to open an HTML message to print it, you can select and print all messages from the message list." http://www.slipstick.com/outlook/ol2003/ol2003sp1.htm 4) Third-party solution: Auto Print add-in for Outlook "Prints the title and the name of attachments in addition to the email itself" http://www.sperrysoftware.com/Outlook/Auto-Print.asp Auto Print Prints the title and the name of attachments in addition to the email itself" http://www.yousoftware.com/perform/autoprint.php