What is the job of technical helpdesk?

Job Description for IT Helpdesk

• Answer:

  An IT helpdesk provides support to technology users at a university, workplace, or other setting. Often she works on the premises, but in some cases she may work in a separate location. To work at a helpdesk, someone must have a strong background in computer systems and software. Responsibilities An IT helpdesk worker educates people about how to use computers and other technology, attempts to fix problems that may occur, installs new software, recommends updates, and performs other technology-related services. Qualifications Qualifications may include having completed several advanced computer courses, or having an associate or bachelor's degree in computer science. A helpdesk position may also require certification through an organization such as CompTia or the Institute for Certification of Computing Professionals. Environment A helpdesk worker may primarily address questions over the phone or in-office, or he may travel to different offices and computer labs to solve technology-related problems. They interact with people throughout the day. Hours IT personnel usually work about 40 hours a week, says the Bureau of Labor Statistics, and they usually work a standard workday. In businesses with longer hours, they may work later, it adds. Salary The median salary for computer support specialists is about $46,370, according to the Bureau of Labor Statistics' 2008 survey. Outlook IT specialists are in demand; the Bureau of Labor Statistics predicts that about 155,000 computer support jobs will be added between 2006 and 2016.