You buy a prepaid cell with 300 free minutes. You use the phone 1 day and it quits working. You call for a replacement & they tell you that u lose those 300 minutes because you are changing phones. What is with customer service today? would you be angry?

Thankfully, if you are in the US, you have a legal leg -- or two -- to stand on. The law says you have "X" amount of days to return merchandise, in this case, when it involves a telecommunications contract, I believe it is 30 days, unless otherwise specified. Further, the law states you have a reasonable expectation (an expectation that any reasonable person would have -- this is called an implied warranty)) of functionality in any merchandise you purchase, unless it is stated, beforehand, that the functionality is questionable and, as a result, is being sold "as-is." However, in this case, the specifics must be spelled out. In your situation, however, it is unlikely that this is the circumstance. Return the item to the vendor where you purchased it, and demand ALL your money back, and make it clear you know your legal rights. If they give you grief, start threatening a class action suit -- they don't like to hear those words, it could mean millions in payouts. Also threaten to contact the FCC. They will REALLY hate that. FCC fines are horrendous, and they could lose their telecom license. Threaten them with the Better Business Bureau too, if you want. Then, when they scramble to replace everything, demand some compensation for the grief -- such as free minutes or an upgrade or, just take your money and go to a different provider and a different vendor. Boost, which I believe is Sprint/Nextel, offers unlimited minutes nationwide calling with all the extras for $50 a month, which is a good deal (no, I don't work for them), though I am not sure it is available in your area. Good luck and, when you go in, speak with authority and confidence. Act like you know what you are doing, and are sure of your rights. AND, DON'T budge if they try to offer you anything less than what you have a right to demand. They will look for any sign of weakness or waivering.

Absolutely. Thankfully, if you are in the US, you have a legal leg -- or two -- to stand on. The law says you have "X" amount of days to return merchandise, in this case, when it involves a telecommunications contract, I believe it is 30 days, unless otherwise specified (though this is highly unlikely, given that it IS a telecommunications contract). Further, the law states you have a reasonable expectation (an expectation that any reasonable person would have -- this is called an implied warranty)) of functionality in any merchandise you purchase, unless it is stated, beforehand, that the functionality is questionable and, as a result, is being sold "as-is." However, in this case, the specifics must be spelled out. In your situation, however, it is unlikely that this is the circumstance. Return the item to the vendor where you purchased it, and demand ALL your money back, and make it clear you know your legal rights. If they give you grief, start threatening a class action suit -- they don't like to hear those words, it could mean millions in payouts. Also threaten to contact the FCC. They will REALLY hate that. FCC fines are horrendous, and they could lose their telecom license. Threaten them with the Better Business Bureau too, if you want. Then, when they scramble to replace everything, demand some compensation for the grief -- such as free minutes or an upgrade or, just take your money and go to a different provider and a different vendor. Boost, which I believe is Sprint/Nextel, offers unlimited minutes nationwide calling with all the extras for $50 a month, which is a good deal (no, I don't work for them), though I am not sure it is available in your area. Good luck and, when you go in, speak with authority and confidence. Act like you know what you are doing, and are sure of your rights. AND, DON'T budge if they try to offer you anything less than what you have a right to demand. They will look for any sign of weakness or waivering.