What protection is there for online banking customers who make a mistake?
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Answer:
Would appear the same protection as in any other situation. If you know you have made a mistake, the chances of rectifying it begin to improve. I must confess I'm extremely wary when putting a/c details into my computer and check 2 or 3 times. Don't store a/c details without names and addresses of the a/c holder. But the error has to be obvious to everyone, before it can be accepted as an error and if it's disputed then you can't ask a bank to decide.
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