Why won't my iPod connect to the network any more?

My iPod Touch Won't Connect to the Wireless Network & the Port Is Blocked

• Answer:

  Even with a 3G network, wireless networks can allow you to stream network content faster. The iPod touch can usually connect to any wireless network within range that conforms to 802.11b/g/n Wi-Fi (802.11n 2.4GHz only) wireless technology. When you connect to a Wi-Fi network, the iPod touch automatically connects to the Internet when you launch network intensive programs. However, you won't locate or join a nearby network if the player or related hardware isn't performing normally. Connection Problems If your iPod touch isn't within range of a wireless access point, the Wi-Fi signal will be too weak. If that's the case, your iPod won't connect to a private or unsecured network. You'll also run into connection problems if the network is behaving erratically or not working. If you're using a wireless network at home, move closer to the wireless access point to increase the Wi-Fi signal. Wi-Fi connection range varies with different wireless routers, so refer to your device's manual for the efficient operating distance. If your iPod isn't detecting a network that is close by, restarting it by pressing and holding the "Sleep/Wake" button, dragging the red slider, and then pressing the "Sleep/Wake" button again to turn on the device may solve the problem. Wireless Router Problems Occasionally, a wireless router might stall or run into connection problems that may vary with different users and Internet service providers. If the problem is with the wireless router, your iPod might detect the network, but instead run into a connection error when you try to connect to it. If you're connected to a public network, there isn't much you can do except wait for the network to resume normal operation. If you're using a home wireless network, verify that other devices, such as laptops, can connect to it. If they don't connect, turning off the router or pressing the "Reset" button may restore the network connection. You can also temporarily disable your security encryption. If that doesn't work, refer to your router's manual for additional troubleshooting. If the problem persists, contact your ISP. Wi-Fi Settings You may run into connection problems if the Wi-Fi settings on your iPod touch don't match the wireless network. If you're unable to connect, verify Wi-Fi is turned on from the "Settings" screen and a network is selected. If your iPod isn't detecting wireless networks, reset the network settings from the "General" tab on the "Settings" screen. If you're still unable to connect to a particular network, enter the Wi-Fi network name and information manually from the "Wi-Fi" section on the "Settings" screen. Keep in mind that, if you're attempting to connect to a private or blocked network, you must enter the security password, or you won't connect. If you're configuring the network connection manually, you must enter port number for firewall based network connections. This is especially common with Wi-Fi connections at educational institutions. If you don't know the correct port number, contact the network's administrator for this information. Tips and Recommendations If your iPod touch is still not connecting to perfectly functioning networks, update the firmware with iTunes. If your iPod is up-to-date, restore it with iTunes. Restoring your iPod erases saved data, so creating a backup copy of your files with iTunes is advisable. If a restoration doesn't solve the network connection problems, your iPod may be experiencing hardware problems, so contact Apple support. If you live near an Apple retail store, you can also set an appointment with Genius, Apple's in-store tech department.