My startup is a Service-Based, B2B company. Instead of a "Minimum Viable Product", what considerations should I take into account when I roll out my "Minimum Viable SERVICE"?
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The "Lean Startup" is a term coined by Eric Ries who writes the blog Lessons Learned. http://www.startuplessonslearned... An overview of what a "lean startup" is here: http://www.startuplessonslearned... Some basic principles of lean startups are: Building on platforms particularly those enabled by open source and free software. The application of agile development methodologies which dramatically reduce waste and unlock creativity in product development. (See Customer Development Engineering for my first stab at articulating the theory involved) Ferocious customer-centric rapid iteration, as exemplified by the Customer Development process.
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Answer:
Five questions come to mind for you to consider: You don't have to invest any time in building a product, do you already have at least one paying customer? If no, what's holding you back from testing the value of your business concept right now? How many people does your service involve? (The more people you involve, the harder it will be to iterate and transform your service offering.) Looking down the road a step or two, do you have any interest in scaling the service you provide or will you be satisfied with working you and your current team to capacity and holding steady there? If you want to scale (and there is nothing written that says that you have to), how do you plan to do that? What are the payment terms for your service? In the B2B setting, what is your recourse and plan of action when your customers don't pay you on time? Where are your customers coming from? If you don't have customers yet, where are you expecting them to come from...and why aren't you investing your time there right now?
Ian McCullough at Quora Visit the source
Other answers
Since 2011, this is what I have been doing full time - discovery/validation of a B2B service delivery business. Here's what I've learned: Customer interviews to find product (or service) / market fit is the same whether you're planning to do a product or service Customers don't care whether you are doing a product or service. They only care about the pain you could remove or the value you could create MVP is just one way to in/validate assumptions in your business model. You could learn a lot from customer interviews and test sales. My best "MVP" has been getting paid by a couple of companies continuously for months. Next to that is a proposal template. Finding product / market fit is actually the easy part. Finding a repeatable and scalable way to get customers is harder. Building products is hard but scaling it is easy (eg, AWS or manufacture in China). Building services is easy but scaling its delivery is hard (all sorts of hiring, training and operations management challenges - luckily, these are the challenges I enjoy solving). This book is the closest thing I've encountered to a service version of Lean Startup. My #1 take-away: always create something tangible to represent the value of your service. http://thisisservicedesignthinking.com/
Kahlil Corazo
In my experience, a service can also be 'productized' i.e. you can package a service so that it really has attributes of a product. Products are simpler to sell because of the 'tangibility' factor - the customer knows pretty much what to expect when he/ she buys the product. They understand what they are paying for with relative certainty. With a service, much of that is unknown until the service is actually delivered. Therein lies the source of hesitation when trying to convert a customer and make a sale. I run a services company called WagePoint (http://www.wagepoint.com) and I have found that a few things have to be pretty clear when selling services. To productize the serivce you need 5 things to be highly visible: 1) How much (price) 2) What (what the customer gets) 3) How it works 4) What happens if the customer is not satisfied 5) Who uses the service currently (even if they are not paying yet) If you build your MVService with these guidelines, you should be able to test variables like price or 'what the customer gets' through A/B split testing. This will help you iterate your MVService and deliver something of value.
Shrad Rao
I think provided the magic word. You minimum viable service should be productized. Productizing allows your services to be neatly and cleanly understood before your or the client commits resources to the new project. When they say yes, they know exactly what they are saying yes to (and so do you). Because your delivery is systemized, it easy to see what is working well (or poorly) and make adjustments according. If you do it right, productized services can completely shift the speed and agility of your company. I created a full write-up on this subject containing 32 different examples of productized services. Get it here - http://covetedconsultant.com/productized-service-examples/.
Alzay Calhoun
In addition to both the good answers already posted I would simply suggest this: Create a short description of the service you'd like to offer and start pitching it now. Generally startups find their first idea needs at least some tweaks if not major renovation before it is a viable offering.
Nicole Fende
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