What is the best help desk software?

If you are looking for one, I would recommend you try Zoho Support - http://www.zoho.com/support. We provide 15 days free evaluation with zero commitment. We also have plans starting at USD 12/agent per month.

I work with eStreamDesk. Very easy, very nice. You can check it out for free (http://estreamdesk.com) and see if gets the job done. Worked really well for me. Hope it'll do the same to you :)

The important thing to remember is that it's not about you, it's about the end user. In a lot of cases, the end user is left using email to work with you while you have a nice user interface supplied by zendesk, desk, uservoice or some other application. Using a tool like https://elev.io/ (disclosure I'm a cofounder) you can provide your users with an interface to create, view and reply to tickets right from within your app as well as browse your full knowledge base or kick off a live chat with you. The ticket system can be powered by a third party like zendesk, desk or uservoice.

http://www.softwaresuggest.com/happyfox-customer-support is one of the best help desk software. It is a web-based customer support software hosted on the cloud. It tracks and  manages customer request coming from multiple channels like email,  phone, facebook and chat through a centralized ticket management system.  It provides integration with business apps like accounting,  bug-tracking, CRM, customer feedback software. You can also check http://www.softwaresuggest.com/help-desk-softwarewith features, reviews, comparison, demos and price quotes. You can get free consultation to select right software for your business.

There are a lot of good solutions and the best software for you is the one that responds to your needs. I would recommend trying out Deskero, a cloud-based help desk software that offers a simple yet effective solution. It is modern, flexible and customizable in everything, from the logo to the work settings. It also offer social media monitoring tools that give you quick access to everything that is said about your brand, products and competitors. We offer four differentsubscription plans and custom installations. Take a look ;)

Hello, we have created some awesome stuff for Zendesk. Please look at some of our Free and Premium Zendesk Themes,** and plugins** at http://www.zendesktheme.com/ (Download Free Themes instantly) http://www.diziana.com/ (Themes, Plugins, Services, Branding) We would be happy to help you with integration. All of our premium themes come with free integration. We can do a lot more with an early feedback, and we would appreciate if you can share your feedback about anything (website ui/ux, theme ui/ux, theme code quality, etc.). Please feel free to get in touch at for any question, suggestion or absolutely anything.

An alternative to traditional help desks is http://www.Keeping.com which turns any Gmail/Google App account into a help deks. Keeping™ integrates with the same Gmail interface you love to use. There is no tough learning curve and no need to spend time training your team. All of the features you love about Gmail continue to work: search, filters, contacts etc… Unlike traditional help desks, we have no lockin and all of your emails will always remain in your email accounts even if you decide to stop using Keeping™. Traditional help desk on the other hand ‘hold you hostage’ by not letting you have access to past conversations if you stop using their service.

If your work place uses the ITIL framework for service management and you need a few more features aside from just help desk you may want to look at http://beetil.com/. It has features like; incident and problem management, change and release management, knowledge base, time tracking, SLA configuration and more. If you are not familiar with ITIL you may want to check out this link https://www.beetil.com/faqs#itil01. In a nutshell it is a set of concepts and guidelines for managing IT services.

A very large list, but where are the assessment criteria? Same Helpdesk may be the best in one sphere of application and completely useless in another. I described this in a brief review called "http://ergonotes.com/comparison-helpdesk-systems/". It does not have side-by-side functionality comparison, it was designed rather for general understanding.And to understand which HelpDesk is the best I prepared two comparisons: "http://ergonotes.com/zendesk-vs-freshdesk-plans-comparison/" and "http://ergonotes.com/zendesk-vs-freshdesk-features-comparison/", where you can clearly see the difference and even within two HelpDesk systems in one case Zendesk has the edge and in the other - Freshdesk.And, finally, the http://ergonotes.com/helpdesk-software-selection-guide/ which will help you quickly determine which HelpDesk is best for you.P.S. This list does not have http://ergonotes.com/chat-helpdesk-tickets-via-whatsapp-viber-sms/ which can get tickets via Whatsapp, Viber and Telegram. A very interesting solution.