How do you do metric conversions?

How can we weigh post-view conversions in a retargeting campaign?

  • When you have retargeting campaigns live and you cannot set up a tracking tool which can remove automatically the possible duplicates, how can you "manually" weigh a post-view conversion comparing to a post-click one? Concrete example: Today, I have retargeting campaigns for my company, using Google Remarketing, and we only take the post-clicks conversions into account in our global Cost per Acquisition and volume objectives. My adverstising agency would also like to include the post-view conversions in the global objectives, which could help to improve the results. But I am convinced that we cannot deal with a post-view conversion the same way as we do with a post-click one... and I would like to apply a percentage, to weigh better a post-view sale comparing to a post-click one... Is 30% a good percentage for weighing a post-view conversion? With that sort of thinking : 1 post-view conversion = 30% of 1 post-click conversion.

  • Answer:

    What you're getting at here is the question of incrementality ---> Would this conversion have happened if I didn't pay Google or whomever to run this advertising? How many of these viewthrough conversions represent users that would have purchased without seeing the ad? The only way to measure incrementality is with an A:B test, full stop. Carve out 10-25% of users and serve them a PSA ad, then see how many click and view conversions you generate by serving an actual ad. The proportion of viewthrough conversion lift to clickthrough conversion lift depends on the brand. If you're a recognizable brand, like J. Crew, there is a higher proportion of viewthrough conversion lift to clickthrough lift. This is to be expected. If someone already knows your brand, they're more likely to see the ad and remember to buy later. If the user has never heard of your brand, what are the odds that they will see the ad and remember to take an action later? So the best thing to do is to lean on your vendor to do a controlled A:B conversion lift study. But Google is more of a self-service tool and you'll probably need a more full service vendor to get an A:B test. But, if you need a quick and dirty benchmark, I'd estimate a max of 3 - 6% of viewthroughs are incremental.

Greg Hills at Quora Visit the source

Was this solution helpful to you?

Other answers

It's really up to you, but it could be a good idea to discount each view-through conversion by time. For example: within 24 hours - 80%, 48 hours - 60%, 72 hours - 40%, and 96 hours - 20% (again, just an example). Figure out what works for you. Does your vendor give you the ability to place a dynamic conversion dollar value into the code? This could help. We actually just put an article up on view-through conversions: http://www.retargeter.com/strategy-2/view-through-conversions-don%E2%80%99t-discount-the-%E2%80%98billboard-effect%E2%80%99 Perhaps this can clear up some of your questions or hesitations about view-through attribution.

Samir Soriano

Keith's warnings about low-cost CPA campaigns are valid, and combined with Greg's very valid suggestion to do A/B testing, you can probably weed out most of the stuff that isn't actually adding incremental sales to your bottom line. I think Greg's estimate of 3-6% is a bit low, at least based on our experience, but a lot depends on how your remarketing campaign is set up, whether you are using product-level, dynamic ads, and your vendor is doing a good job setting frequency caps and optimizing the campaign to account for recency of site visit and other factors.  All that said, run valid tests where you're only changing one variable at a time, and test one vendor at a time, don't bid against yourself and complicate your channels.

Jeff Weitzman

Here's how I typically tackle this problem: Create a new conversion that only attributes a conversion within a 1-2 day window of someone seeing the ad.  It won't be perfect, but it can help get you credit for the people that don't click on ads. Use viewthrough conversion data as a directional data point that lets you AB test the effectiveness of different audience segments or different contextual segments.  So, seeing 100 viewthrough conversions won't necessarily tell you that your ad drove 100 additional conversions, but if you see 75 from whitelist A and 25 from whitelist B, then whitelist A is better for your ad. This also assume that the offer on your ad is the same offer that people have seen on your website.  If the offer is different or if the offer is for a different company, then I usually attribute most of the viewthrough conversions to the person seeing the ad.

Alex Holmes

Without investment in the proper tools to statistically analyze your media mix and its impact on view attribution, there are some simple techniques you can use. First and foremost, make sure you are managing your buys on equal footing: all of those bonus links, tiny bonus ads and other freebies for CPA campaigns are designed to bomb view cookies out there and snag as many view conversions from others on the plan as possible. I would pass on the free stuff and go for a lower CPM or no view conversion on the free stuff. Now that everyone is on equal footing, Set your campaign view window to something you think is reasonable liberal for your product's conversion cycle: software download might be 30 days whereas auto leads might be 120 days. Run your campaign. As your campaign concludes, analyze your data: look at the date of ad impression and the resulting date of view conversion. You should be able to determine the appropriate window where most of your view conversions happen. If 80% complete within 45 days, set that as your window. This approach looks at each buy and media channel independently. A more accurate method would be to analyze how search, display and other tactics ultimately should be weighted in addition to how wqide open your window should be. But this would require another layer of analysis, tracking and sophistication. Whatever method you employ, make sure you share it with your media vendor to ensure they are optimizing on the same set of assumptions for maximum performance. Final note: this method should be used across all tactics, not just retargeting.

Keith Pieper

I'm not sure whether this applies to retargeting but what we do to address similar concerns is to buy publisher inventory for a week prior to any campaign and advertise on a charities behalf, sending traffic to their site but importantly, measuring impression view exposure off site AND then post view landing/conversion rates on our site. This gives us a control view through rate sans our advertising. Then when we run our actual campaign the following week we continue to track the same exposure and view through, measuring the uplift in conversion and using that as the true percentage of post view conversion attributable to the campaign. Obviously this can cost money so we don't do it every campaign but we do it regularly enough to maintain a general benchmark to be more accurate in ROI reporting. Measuring real and total dedupolication is very hard without proper tools so this is a way of doing the due diligence on your ad performance management responsibilities, crucial to ensuring actual incremental sales over 'tracked' sales.

Michael Corry

The answer needs to be tested or an attribution platform should be used to come to a reasonable answer. However, I would say 20% would be a reasonable percentage.

Alex Fisher

Related Q & A:

Just Added Q & A:

Find solution

For every problem there is a solution! Proved by Solucija.

  • Got an issue and looking for advice?

  • Ask Solucija to search every corner of the Web for help.

  • Get workable solutions and helpful tips in a moment.

Just ask Solucija about an issue you face and immediately get a list of ready solutions, answers and tips from other Internet users. We always provide the most suitable and complete answer to your question at the top, along with a few good alternatives below.