Do password fields on registration forms need to be masked?

Is using the same email and password fields to signup OR login for registration a good idea?

  • Provided that the instruction is clear "Sign up or Log in."  Existing email addresses would take user to account, new ones would create a new account. This as opposed to the more traditional way or having separate forms for sign up or log in.

  • Answer:

    Anything you can do to improve the UX of security is a win. I tested such a scheme with users a few years ago and it worked marvelously. Participants who had accounts and remembered that they had accounts went along as if nothing were different. Participants who hadn't signed up also went along perfectly well because the UI made it clear that an option was signing up in the same fields as logging in. The awesome happened with participants who couldn't remember whether they had already set up an account. In this group, most had. Often the comments were along these lines, "Hmmm. I don't remember whether I registered last time or not. I guess I must have. But whatever, it looks like this will work either way." We saw a few instances when participants entered an email/username that wasn't in the system, even though they already had registered under a different email address. In that case, participants assumed they had not registered before. No one seemed to be bothered by the idea that they could possibly have 2 accounts now. This flow made users happy, it got them on to things they actually cared about quickly, and there's little cost in this case of possibly having 2 accounts for the user. If the user has saved data under the first account, though, you may need to find a way to help them know they're in the system already -- maybe matching data as they fill in profile information.

Dana Chisnell at Quora Visit the source

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Other answers

What would you like to accomplish? Get more users? Create signup or login process easier and faster? Or something else? When the user will come to the same form where he registered his account, won't be it confusing? I understand that one form can make this process simple and faster but i am afraid that not for users. Imagine that you would like to create new account and you have own expectation and needs. You expect clear names of forms and you are often looking for "Login/Sign in" or "Registration/Sign up". These names are really helpful for your orientation and expectation. In registration process, websites often need more information about users and these options are neccessary for different goals and business needs. But in login process, you don't need to fill these options and users would like to use only their credentials because they are used to use it in this way. In my opinion, one form for two different processes in this case is bad idea.

Michal Maňák

While the concept sounds good on paper, it is not. You said yourself that this approach is "opposed to the more traditional way" of having separate forms. Your users are going to expect your site to behave in the traditional way so your user experience should be designed that way. This rule applies for more than just the registration/login process too.

Kyle Hawke

Amazon does something like this, it depends on what is being required by the system for the user to log in/sign up and the reason it is required. The system by Amazon requires email addresses because the email address is constantly used throughout the interaction with Amazon, for sales confirmation, reciepts e.t.c  If you then design a system which asks for usernames, a new user may be confused over this. I do think it can be implemented nicely but context and content are more important.

Antonia Anni

I came across the same issue some days ago when reviewing a client's checkout form. The first reaction that I had was negative, as I thought this solution goes against conventions and sticking to conventions is often the best choice when it comes to checkout forms. But, at a second thought I realized that asking for a single information, the email, generates so little content overload that users will probably insert their email without even notice that something is different.

MariMari Del Riccio

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