On what basis do PR agencies use a multiplication factor of 3 to estimate their media equivalent value?
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I've asked a few people I know who work in PR why the multiplication factor is 3 rather than any other number, and so far none have been able to explain the rationale behind this.
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Answer:
I've worked in PR for over 23 years - and I've seen these multipliers range from 2 to 10. There isn't and never was ANY sound, logical basis for arguing what the multiplier figure should be - or that there should be a multipler figure at all. The reality is that the multiplier figure is usually chosen on the basis of what the client will accept - so if you can get away with a multiplier of 50, good for you. In the past. I've known agencies who would vary the multiplier figure from client to client ie if you had an uninteresting client with little newsworthy material, get them to accept a higher multiplier figure in order to boost the value of the paltry mentions generated for them. It all stems from a decades long inferiority complex that the PR sector has suffered in comparison to the big boys of advertising. Here's how the argument runs: Positive editorial is more valuable than advertising (this appears to be accepted almost as a universal law). So if you compare advertising and editorial column inches on the basis of space occupied, then you have to somehow account for the fact that 12 inches of editorial must be more valuable than the equivalent ad space (ignoring for the moment all the issues that this obscures in terms of positive, neutral and negative coverage; how much space is actually devoted to the client, etc). Hence you have to multiply it by a figure. In which case, you can pick any figure you like so long as your client buys it. And therein hangs the eternal issue with advertising value equivalence - PR is justified by a comparison to a different discipline that operates by a different set of rules. The AVE/multiplier has always been a ropey way to measure the value of PR - and when clients finally see through the smoke and mirrors of a multiplier (and they always do), then it doesn't aid the cause of justifying the real value of PR. The traditional get out clause for PR has been that the only way to measure the impact of a campaign is to take a benchmark of attitudes and behaviour of the audience at the start - and then return afterwards to see whether or not 'the needle has moved' . However, the cost of such an exercise has always been seen as prohibitive - ie the measurement tail wagging the activity dog. When push comes to shove, clients in the past would rather spend money on 'doing something' - even if that means being unsure about how to truly understand and measure the value of the activity. The PR industry has always known that AVEs were a cop out - with the industry's main bodies fully committed to killing the beast, the best thing we can all do is to try and make it happen as quickly as possible.
Andrew Bruce Smith at Quora Visit the source
Other answers
There is no rationale. AVE is being disowned by the thought leaders in the industry and the Barcelona Principles are at the front line of trying to instil the use of measurement standards that actually relate to business objectives. If the PR industry is going to improve its credibility for providing measurable services, this is the way forward. For reference see: http://kdpaine.blogs.com/themeasurementstandard/2010/06/the-barcelona-principles-checklist.html AVE plus a mystical multiple does not reflect the outcome of a PR campaign, which is the meaningful ROI for a client. However, some clients will still prefer the thud of a cuttings book to investing in other methods that measure outcomes, and some PR companies will continue to pander to that.
Jon Clements
I'd like to add to this that AVE becomes pretty meaningless when you are measuring posts by niche bloggers. This is because the smaller guys often either charge a nominal price, won't have a rate card or even have any idea on how much they could charge if they did offer ad space. But if you omit them from your calculation you are hugely discounting the value of such a highly-targeted piece of coverage that is often also promoted to their extended social networks. So really if you insist on using the multiplier, it should be much higher for blogs / online communities because of the social / WOM effect.
Alexei Lee
Like Andrew Bruce Smith I've been in public relations for more than 20 years and even when I first entered the industry AVEs were known to be nonsense and discredited. Unfortunately they are still used by agencies (I blogged about why in more detail about it a while ago http://sbpr.co/99eY3O) even by those that have signed up to the Barcelona Principles (which are largely a statement of the bleeding obvious, which it's taken the industry a long time to get to). In the past I've judged several PR industry awards (including last year the PRCA awards) and its distressing that you still see AVEs being cited as a measurement and evaluation criteria. This year I'd like to see the organisers of every PR industry awards to set clear rules that AVEs are not an acceptable measure and that every entry using them will be disqualified.
Stuart Bruce
Any system that attempts to put a value on column inches like that is a bit of an embarrassment in modern PR. Essentially they're fudging a meaningless number to make a client go "ah yes, that's something concrete" instead of having to explain the true and more complex value of PR.
Maximilian Tatton-Brown
I was told the number comes from multiple people reading the same issue where the print circulation is being multiplied, not the ad rate. I've never seen the ad rate multiplied, though I've reported AVE for clients who need it in addition to other metrics to satisfy internal reports. As to its value. measurement of PR is variable. In most situations, the client sets the metric and the agency tries to set the expectation. If the client likes a multiple, I'm happy to multiply. My key concern is that the metrics and goals are in line with the value PR provides to the company. Impressions, circulations and unique visitors, along with other ways to count eyeballs are worthwhile, as are demographics to know whose eyeballs we are talking about. Content clearly matters, along with tone, placement within the outlet, credibility, article type and may other factors. The work to produce a report that pulls all of the important factors together into a digestible report is near to impossible, and even trying can take more effort than the program itself. That's why you see technology and experts trying to fill the void. None meet the cost/effectiveness threshold for most clients yet, so you're stuck with something that's "good enough." Sometimes that includes a multiple on circulation.
Greg Wind
Wasn't David Ogilvy the source for the "editorial is worth more than ad space" thinking? Here is a question from a few months ago that might be relevant to this debate
Ian Edwards
As most respondents have pointed out, AVEs are tosh and multipliers are fantasy numbers. There is no robust academic research that gives any credence to multipliers but there is a good paper from the Institute of Public Relations -http://www.instituteforpr.org/research_single/dispelling_the_myth/ from Mark Weiner and Don Batholomew which examines the claims for multipliers and knocks them on the head.
Tom Watson
Be the change. I haven't used AVE for years and don't intend to go back to it any time soon. Also, it's refreshing to see so many people arguing AVE is dead.
Peter Sigrist
I was always told that the reason for the factor of three was that editorial was seen as three times more trustworthy than advertising. Of course, three was also used by many - including newspapers - as a way of judging readership/circulation because it was considered that each newspaper was read by three people (though I know - anecdotally I hasten to add - of one magazine that used a multiplier of 45 as it was in dentist and GP offices). But as many have pointed out, AVE is pretty much tosh. But it's an easy metric for many so that's why it has endured I believe.
Craig McGill
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