Does Reed Hastings' PPT on Netflix's culture reflect reality, or is it just marketing?
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It is said that "culture eats strategy for breakfast," and much has been made about Netflix's culture. Reed Hasting's "Freedom and Responsibility Culture" deck on Slideshare has been viewed almost 750K times. But is it for real? Any first hand insights? http://www.slideshare.net/reed2001/culture-1798664
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Answer:
I have worked for Reed for twelve years at Netflix, and I believe the culture deck is as accurate a document as we can create in describing our culture. It is a living entity, and when we can make it more accurate and comprehensive, we do so. It was an internal document for years, and still is (though of course it is also now external as well). Reed released it in part to help non-Netflix employees understand if Netflix would be a great place for them. It would be a terrible idea for Netflix to release an inaccurate culture deck. We strive to hire incredibly talented people who thrive on big challenge and on the freedom to meet those challenges how they see fit. Folks like that are going to smell a rat a mile away when they meet us and begin to see how we do business through the interview process. If somehow they were hoodwinked through that, and they joined, they wouldn't be happy at Netflix (we sold them a bill of goods but then did not deliver it). People we strive to hire are highly sought after; they have great alternatives. So, they'd leave, creating churn and disruption for us at Netflix. Not at all in our best interests. Fortunately, this is not what happens. Quite the opposite. Our culture becomes a big barrier to leaving Netflix. The truth is it is totally addicting. I haven't been at Netflix for twelve years because I haven't interviewed elsewhere, considered other great and exciting options, etc. I have. I've interviewed at very small startups and companies much larger than Netflix. None has had a culture of big challenge, big responsibility, and high performance like Netflix. At the end of the day I've chosen Netflix over and over again despite having been with the company for so many years previous. My experience is not at all unique. Lots of engineers and other folks choose Netflix for years and years, because of the big opportunities ahead and because of our unique culture. I won't be at Netflix forever, but I know I will miss the culture there and do everything I can to recreate it where I end up next. Helping people out there understand this is what Netflix is like is why Reed published the deck. That is only effective if it is accurate.
John Ciancutti at Quora Visit the source
Other answers
It has been my personal experience that the culture deck does a really good job of laying out the core values of the ``freedom and responsibility'' environment, but it is difficult to encapsulate everything, even in a 126 page presentation. By that I mean that the environment is even better than the deck describes, but on the same token I understand why there are some people who simply aren't a good fit for the culture, and I believe over time that our Talent team has sharpened their abilities to determine over the course of a few interviews what type of person will be successful here. What is extremely refreshing for me is the lack of politics throughout all levels of the org and that if one is willing to provide facts and a well articulated reason why we should do/consider something, the suggestion is always given fair and careful thought. And, for me, personally, the lack of being encumbered by process for the sake of process, fluctuating budgets that impede overall productivity, and draconian IT guidelines is an extreme breath of fresh air. In response to the ``quick to terminate'', I have yet to see that behavior anywhere within the company. I also don't find that {current} employees walk around in fear of being terminated. Jim, your mileage obviously varied.
Mike D. Kail
There are a lot of in-depth answers to a similar question about the Netflix slide deck here:
Joe Sondow
I am not sure I understand the intent of your question. When you ask whether this is for real, are you asking whether leaders at Netflix consistently apply these values in their day to day operations? It would be naive for anyone to believe that everyone at Netflix believes in these values, let alone apply them habitually. The leadership is espousing certain values in no uncertain terms and that serves several important purposes. Do you share those values? If you do, then, can you think of a better recruiting tool? Imagine all the free publicity this deck has generated for Netflix . I worked briefly at Netflix and I left not because I didn't believe in the culture, but because I had an opportunity that better suited my personal needs. I believed that some of the leaders genuinely believed and strived for these values. It doesn't mean they executed perfectly. If I look back hard enough, I might be able to come up with an instance when Reed or my manager may have said or done things that created the perception of conflicting with these values. That does not mean they did not believe in these values. There there were others with various levels of maturity and experience who did not have as much success in understanding the importance of these values or executing to those values. And I am sure there were a few who never believed in them and it will be interesting to learn what Netflix is actually doing to weed them out. Perhaps we will see another deck talking about that process. I learnt quite a bit from the leadership at Netflix. It was refreshing to see a relatively young manager address core values like Honesty and Team work in a very genuine manner. For the record, I don't agree with everything in this deck or with everything Netflix does. (For instance, why isn't humility among the core values? Is there an inherent conflict with corporate goals to dominate their markets?) This doesn't mean I don't admire their leadership. Neither does it take away the importance of the values in this deck.
Anonymous
My take on the Netflix culture s that the thinking and how the values are positioned is essential reading for thinking leaders! Much like we used J&Js Credo to review firms, this goes beyond far ideas on how.
Greg D. Basham
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