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How Does Flipkart Make Money?

How can I take a case against Flipkart.com to court?

  • I placed an order on flipkart in early September '14, paid upfront with a debit card. When they did not make a delivery for over 4 weeks, I asked for a refund. They are yet to make that refund even two weeks after I asked for it. I have raised several complaints with their customer support, each of which took 3-4 days for a response. Even then the response fails to resolve the issue. I have reached the conclusion that Flipkart is just an online scam running only to collect money from customers and hold it interest free for as long as possible. I'am sure they are holding crores of rupees in customers money this way.

  • Answer:

    I am sure that your problem is genuine, but as I have bought things from Flipkart and never had a problem, and know others too who have had no issues  I dont think that they are running a scam. However their customer support may be less than efficient. Do conduct all your discussions with their consumer care through clearly written emails only, follow up diligently, inform them that you expect resolution in a stated time period or you will take legal action. If that does not work then you need to take further action. Harsh Chhabra's suggestion looks the best to me.

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Other answers

First of all tell me how did you make the payments? Was it credit card or online banking? Find you your bank statement. Look for the deduction against shopping. Note the name of the beneficiary. Send me more details. I have done it many times in the past , they do return money without much hassle.

Mayur Ranjan

If you are too frustrated with flipkart and they are not respondingthen you file a case against flipkart I locals police station and if they feel your complaint is legal then it will proceed to consumer court..

Kartik Naga

If you are talking this in Indian context. Kindly furnish the details in event wise and then I may be able to help you out.I sincerely recommend that you please have a one to one discussion with any good lawyer.There are many options to be explored and you can explore all the options or any  out of them but with a proper discussion and consultation.

Rahul Gupta

I am sorry for your bad experience. I am not a big fan of flipkart but sometimes the banks do take more than couple of weeks to refund the amounts paid via debit card; even if flipkart has initiated the proceedings for the refund. You can escalate the matter before them and send them a legal notice but that should be after the matter has been escalated before the management. Legal recourse is the last step and not the first one.

Harish Kumar

Just tell them u are going to consumer court . tell them u have lost trust on flipkart tell them how poor their service is ask them that u directly want to talk to their boss whatsoever. If nothing happens plzz go to consumer court u will get your money back . or u directly email to some high class official of flipkart telling them u have lost trust on flipkart service is poor u want your money back or u will go to consumer court etc

Paras Sharma

You can approach your District Consumer Forum and file an application with all the details and the required documents supporting your purchase and replies from Flipkart. If the case seems justified the consumer court will fix an hearing date on which your case will be heard. Based on the judgement either you or Flipkart have to follow the order. If they haven't refunded they have to refund the amount along with interest rate as fixed by the district consumer court.

Samuel David Mandal

I do not know the value and transaction involved, but would venture to say that it makes better sense to follow-up with Flipkart in written mails / e-mails on the status of delivery / refund.   Some sellers on Flipkart may be lax or wanting but Flipkart has always provided a prompt response and resolution.

Supratim Roy

First take up the case with Flipkart customer support by writing mails/calling or using social media. If you are not satisfied with the response you can move to consumer court. Following links will help you understand the procedure in detail. http://www.diehardindian.com/complaint/conscourt.php http://ncdrc.nic.in/

Niraj Satnalika

As stated by you there is clearly a case of Deficiency in Service and Unfair Trade Practice. Youb can file a Consumer Complaint against Flipkart and claim refund as well as damages . Please see my other answers for the procedure to file aComplaint in Consumer Court.Rasik DagliAdvocatehttp://www.fastlegalsolutions.com

Rasik Dagli

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