What is the best hosted live support solution for websites?

Hi . I would recommend you to have a look at http://www.customer360.co/?utm_source=social&utm_medium=quora&utm_campaign=StarterAugust. In addition to a well-developed video chat solution, it also offers screen sharing, in-app support and a lot more. Here are some of the salient features offered by360Video that make it an excellent option. Hassle-Free Installation: All you need is a camera and microphone. The video chat widget requires no downloads. Audio Support: The video chat supports high quality audio and video calling even on slower connections. You can mute out the audio, if required. Seamless Communication: Clients can engage in uninterrupted chat sessions from the same page. Text Chats: You can continue chatting via texts with clients during an ongoing video chat session. File Upload: Share relevant files with your clients for more clarity and faster resolution of issues. Visitor Tracking:Offer personalized service by analyzing website browsing patterns and visitor behaviour in real-time. Customization:The widget is completely customizable. Create a more brand relevant look by modifying the look and feel of the widget, as well as features like pre-chat forms, badges and widgets, etc. If you liked what you just read, I would suggest you to give Customer360 a try. Get a first-hand experience of all the features that it has to offer. Disclaimer: I am a Customer Engagement Specialist at Customer360 & I highly recommend this product.

I would suggest to try out http://www.casengo.com/ (of course). Why Casengo you might ask? - Straightforward and user-friendly - Easy to set up - Designed for startups and SMEs - 'Free' plan included Casengo is an all-in-one customer service application that allows you to handle email, live chat and Facebook inquiries all within a single application. It doesn't require any knowledge of CRM (like Salesforce does), and integrates with WordPress, Magento and Drupal (The Twitter integration is coming soon) Do check out our other features: - Hybrid Chat In the Casengo application, any static email message can easily be turned into a dynamic live chat conversation (and vice versa). Both the company and the (potential) customer can make this magic happen. Hybrid chat allows you to flexibly manage your online customer service whenever you like. - Customization. Casengo is one of the few applications that allows you to change each text that your online visitors see, like the live chat button and the chat form. - Knowledge base. Self-service is increasingly important, which is why we provide each Casengo user with a comprehensive knowledge base. Enter the frequently asked questions - and answers - and connect the knowledge base to your website. And of course you can consult your knowledge base from within the application. - Macros (canned responses). You can create your own canned responses within the Casengo application. Use them to boost your productivity and reduce response times. - Team Collaboration. Customer cases can easily be shared between colleagues (and even people outside your company!) to come up with the best answer possible. For more information about our software, check out: http://www.casengo.com/#panel-coverflow

A thing that always gets under my skin is the new window or pop out window, I always seem to lose them or forget about them.http://www.heybubble.com makes it so the chat window is on the bottom right corner, and will follow you from page to page so there is no lost chat, if you go to another page. As you can see from the screen grab, it is a small non intrusive chat, that stays in the bottom corner. I hope that answered your question. :) Sincerely, Timothy Michael Cocores Digital Marketing/Social Media http://www.heybubble.com

Try Free Plan in UseResponse - http://www.useresponse.com if you are good with self-hosted.