In enterprise software sales, what is the responsibility of sales vs pre-sales personnel?
-
In enterprise software sales (e.g. ERP, CRM), what are the different responsibilities of pre-sales and sales people, and what are they each accountable for?
-
Answer:
At SAP, the sales person is in charge of the overall account relationship, and brings in the right people as required, one of which would be a pre-sales person to demo one of SAP's solutions. Pre-Sales people (Solution Engineers) specialize in just a few solutions, because they're expected to know everything that a customer could ask about it. Pre-sales people are generally only involved before the deal is signed, hence "Pre-Sales". Sales people in this environment still own the account relationship after the sale, even though most of the work might then be done by the consulting team.
Don Chartier at Quora Visit the source
Other answers
I work for VMware as pre-Sales consultant and here is my view and how it works @Vmware. Account Manager a.k.a Sales Rep is the person who will be incharge of any activities for a particular customer account. Mapping the right people in the account and managing the relationships are key responsibilities of an Account manager and also creating new leads by understanding customer requirements & business model with outcomes . Account manager's vital skill is to be more strategical and aligns customer business goals to the company business goals. Technology consultant a.k.a Pre-Sales is the person who will be anchoring the opportunity along with Sales Rep. Pre-sales is the person who will Seed the solution to customer, qualify the lead, Presentations on New Products, Industry Trends, TCO/ROI, Roadmap discussions, Use-case gathering and converting them to Business outcomes to various audience ranging from Analyst/Admin till CXO , Proof of Concept and Demonstration of Solutions as per customer requirements, Creating Bill Of Materials for purchase. Apart from the above, the below are joint responsibilities. 1. Workshops. 2. Customer relationship management. Account manager and Technology Consultant go Hand-in-Hand and play a very crucial role in putting a strategy to achieve company goals/targets and help customer drive Business transformation aligning their goals. A Clear Strategy helps a succesfull Execution !
Santhosh D Gangatkar
Related Q & A:
- What's the difference between Windows vs. Linux?Best solution by techrepublic.com
- What are the pros and cons of pre-paid debit cards?Best solution by Yahoo! Answers
- What is the job responsibility of sales executive in sales and marketing industry?Best solution by Yahoo! Answers
- How do I get a job in software sales?Best solution by forbes.com
- What is the difference between sales proposal and a sales presentation?Best solution by Yahoo! Answers
Just Added Q & A:
- How many active mobile subscribers are there in China?Best solution by Quora
- How to find the right vacation?Best solution by bookit.com
- How To Make Your Own Primer?Best solution by thekrazycouponlady.com
- How do you get the domain & range?Best solution by ChaCha
- How do you open pop up blockers?Best solution by Yahoo! Answers
For every problem there is a solution! Proved by Solucija.
-
Got an issue and looking for advice?
-
Ask Solucija to search every corner of the Web for help.
-
Get workable solutions and helpful tips in a moment.
Just ask Solucija about an issue you face and immediately get a list of ready solutions, answers and tips from other Internet users. We always provide the most suitable and complete answer to your question at the top, along with a few good alternatives below.