Let's bring down Comcast one dissatisfied customer at a time.
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Help me help my brother and sister-in-law minimize their Comcast bill. They're currently paying $145/mo for basic cable (no HBO), a land line, and internet service. Dropping the phone will actually raise their monthly expense due to the way services are packaged, so I've been looking for alternatives to cable TV that will allow them to go with an internet-only plan. Roku appears to be the best option (I've looked at Apple and Chromecast), but I have questions... The situation: Several evenings/week they watch back-to-back episodes of The Big Band Theory (yeah, I know). They never watch it on CBS, so they're always seeing reruns and they're fine with that. When that option isn't available, they channel surf and watch whatever catches their interest (e.g., sit-coms, History Channel, news). Sis-in-law likes the Hallmark channel, but not enough to pay extra for it, i.e., access to similar movies would be fine. They don't watch sports, don't have HBO, and never watch any of the pay-per-view options available to them with their current Comcast plan. The have 3 TVs. The watch the 20" screen in the kitchen slightly more often than the large living room TV, and they fall asleep to an old portable in the bedroom. They are in the middle of nowhere, so a room antenna would pick up only ABC and Fox. An attic antenna would add CBS, NBC, and PBS. Roof antenna isn't an option. They don't want to mess around with DVDs. I believe a $7.99/mo Hulu Plus subscription will meet all their needs except access to multiple reruns of TBBT. Questions and clarifications: As I understand things (correct me if I'm wrong), they need a Roku box for every TV. Roku 3 is probably the best option for the kitchen and living room sets (faster than the stick), but the older TV will need a Roku 1 for the A/V hookup. Do they need Hulu subscriptions for every set? Re The Big Bang Theory, it seems that the show--including reruns--is available only through a CBS subscription. Does anyone know of another option? Assuming they have only Hulu Plus and CBS subscriptions, what will appear on the screen when they turn on the TV? E.g., just those 2 icons or will they have to scroll through dozens of icons for services they haven't purchased? How do they access the http://www.freerokuchannels.com/list-free-roku-channels/? According to the Roku website, the Roku 3 "can stream directly from Netflix and YouTube apps on your phone". How does this work? Does this mean that they can stream everything available online via their phones? Anything else I need to consider? Note: I've never had cable TV. For the past several years I've accessed movies and TV via the net, prior to this setup I was happy with rabbit ears. This is all new to me. I've spent hours researching options and still feel a bit lost, so assume I know nothing and speak slowly.
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Answer:
Have them call Comcast and threaten to cancel. Have them tell Comcast they're planning to transfer their home phone service to a cheap prepaid cell phone (like Cricket's $25/month unlimited talk plan) or a VoIP service (like Vonage or VoIPo or Ooma). Have them tell Comcast they're just going to get satellite TV with locals from Dish or DirecTV - or switch to the antenna. Have them tell Comcast they're just going to go back to DSL or a local wireless provider. Odds are that Comcast will offer them a lower promotional price and they won't have to change a thing. By the time their rates start to increase again, better cable TV replacements over the net will be available. Or, if Comcast doesn't play ball, have them just make good on the threats by switching services per above. The triple-play is a nasty thing. People buy into it thinking it will save them money, but it often won't - in that cable companies jack the rates up, and it's difficult to go through the process of switching all of your services to spite the cable company and switch to cheaper competitors. But that's what you do.
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Other answers
Comcast's prices for any single service tend to be higher than their bundles, so depending on who they talk to at Comcast, they might end up spending less keeping the Comcast TV. Something that a lot of people don't know is that due to the Federal http://en.wikipedia.org/wiki/Internet_Tax_Freedom_Act, in the US, you generally don't get charged tax on Internet service. So, if you get just Internet and nothing else from your cable company, it's usually tax-free. If you get TV and Internet, you start to pay franchise, local and state taxes on the service. It you get TV, Internet and phone, you pay even more in taxes (primarily due to the FUSF tax). Depending on the locality, an Internet-only plan that on paper looks like it costs $10 more per month than the same plan with TV or phone services added on may actually cost the same or less in the end than the bundle due to the generally heavy taxation on television and phone subscriptions. The Internet Tax Freedom Act is really quite awesome.
eschatfische
https://www.amazon.com/gp/feature.html?docId=1002997141 if they sign up for Sling at $20 a month. This new streaming service, owned by Dish, will get them twenty-ish live streaming channels. Add Hulu and Netflix for $10 a month each, and their bill is $40 a month for a wide variety of streaming and on demand options. The Fire TV Stick is also easier to use for non-techies as it has a remote and a central GUI, rather than needing to be launched from a mess of separate phone/tablet apps.
DirtyOldTown
If you do go the firetv stick route, check out http://www.tvaddons.ag. With a http://www.jocala.com/adbfire.html to set it up quickly and painlessly, and a https://www.youtube.com/watch?v=IX7JBDX8Qb4(combined with the tutorials on the tvaddons site) you can change an icon on the homescreen to launch kodi, and play literally anything with those addons. My entire media setup now is just the bare internet comcast package, a firetv, and kodi+those addons. It gives me netflix, hulu, amazon instant, etc and everything else they don't carry. Yea, it's a pirate/"illegal" option, but it's not like torrenting where you can get busted for sharing. It just accesses stuff on offshore filestorage/video streaming sites and pipes it through a nice interface on to your tv. The worst case scenario is that a link doesn't work and you select the next option for playing that movie/episode of that show. I've installed this for multiple friends, including some VERY tech illiterate folks who just jumped straight in to the deep end and love it. It's super simple to use genesis and the other addons it provides(they basically work like netflix, with a bit of fiddling once you pick an actual show to play specific episodes). I found it so damn handy that i bought an extra android box to carry around with me on trips/to friends houses just to play stuff with. The firetv stick is massively the best bang for the buck as far as streaming players go, and that software is the coolest thing out there right now in my opinion. Combine the two and it's a serious game changer. I haven't had something so massively change the way i consume media since bittorrent became popular over a decade ago, or when netflix streaming first got a strong selection...
emptythought
We just call comcast whenever our promotional rate is about to end and inform them that we would like [new promotional rate that is currently advertised for new customers]. Customer service won't do it but they immediately transfer you to a "customer retention specialist" who had more authority. They will try very hard to get you to buy a package you don't want, but they will ultimately give you what you ask for. It sucks but it's worth doing it for the savings.
gatorae
All of those devices can share one Hulu Plus account; in my experience they can even run Hulu simultaneously. For Big Bang: if they really don't want to deal with DVDs, they can purchase entire seasons on Amazon Instant Video, which presumably would stream through their Roku. It'll be more expensive up front but then they can watch whatever they want. (DVDs would be cheaper, for the record.)
goodbyewaffles
*cough* project free tv *cough* also maybe chromecast ($35)
sexyrobot
Don't misunderstand: the Fire Stick does not need a mess of apps (like Chromecast does). It has its own GUI/menu and a remote. Highlight the thing you want and click. https://www.youtube.com/watch?v=3Dl3xoCKdVM
DirtyOldTown
Seconding gatorae. The problem with being a cordcutting advocate is that if you help someone do it and they're not up to speed on all the tech and resources needed, you will become their tech support. For a good chunk of the TV-loving public, once you get beyond Netflix/Hulu/Amazon this is still the wild west.
JoeZydeco
One thing to keep in mind is that, as people pointed out above, Comcast can get very flexible with their pricing if you threaten to cancel, but also that your brother and SIL will still need to get internet from someone for any of the TV alternatives above. Comcast's prices for any single service tend to be higher than their bundles, so depending on who they talk to at Comcast, they might end up spending less keeping the Comcast TV.
still_wears_a_hat
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