Have you ever read "The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry"?
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http://www.amazon.ca/The-Nordstrom-Customer-Service-Excellence/dp/1118076672
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Answer:
I have not.
AG - Just Another Millennial at Answerbag.com Visit the source
Other answers
No, I have not.
elizabeth
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