My e-mail was hacked, how can I fix it?

My ex husband hacked my account, changed security quests & back up email addy. How do I fix this?

  • My ex husband hacked my other Yahoo Email Account, changed all of the information including security questions, back up email address, etc. Everytime I try to access or gain help, ...show more

  • Answer:

    Open a new account with a new password, and never use the old one.

73IJ3GZZM322LMVY5WNCXZV6K4 at Yahoo! Answers Visit the source

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The following articles can help you recover a hacked account. Pay particular attention to the last two articles for info on resetting account settings and restoring deleted emails or contacts. How to tell if your account was hacked - https://help.yahoo.com/kb/SLN2090.html?impressions=true If you think your account was hacked, the first thing to do is to immediately change your password - https://edit.yahoo.com/forgotroot/ If you're unable to change your password, open the first link and click the "Contact Customer Care" link under the Quick Links section to the right of your screen. This should open the Yahoo Help form. The selected product should be "Yahoo Account". "Under Topic" select "Hacked Accounts" "Under Sub-topic" select "unable to verify my secret question" "Under Recommended options" You will see the option - Call Us Clicking on the Call Us option reveals the Yahoo Customer Care number Toll Free US : 1-800-318-0612 24 hours a day, 7 days a week International: 1-408-916-2100 If you use your Yahoo password at other sites you will need to change the password for those sites as well. I recommend using a password manager like Keepass or LastPass to create and store strong unique passwords for the sites you visit. You can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database. I would recommend that you change your secret questions and answers also. Changing your security questions - https://help.yahoo.com/kb/mail/SLN2031.html?impressions=true To learn more about protecting yourself online - http://security.yahoo.com/ Make sure your anti-virus is up-to-date and run a full virus scan on a regular basis. Safeguarding your Yahoo! Account - https://help.yahoo.com/kb/index?page=content&id=SLN2080&actp=search&viewlocale=en_US&searchid=1371632766719&locale=en_US&y=PROD_MAIL_ML Activate Second sign-in verification Sign in to Yahoo! Mail. Click the gear icon in the upper-right corner of the window. Click Account Info You will be required to enter your password for security purposes. Under "Sign-in and Security," click Set up your second sign-in verification. Follow the instructions on the screen to complete the second sign-in verification setup. You can either: Use either account’s security questions or mobile phone number for verification. Use only your mobile phone number for verification. While you are in Account Info you can check if any other applications have been linked to your Yahoo account. Delete any that you didn't activate. How do I manage external application and website connections? - https://help.yahoo.com/kb/index?page=content&id=SLN2631&actp=search&viewlocale=en_US&searchid=1371793836097&locale=en_US&y=PROD_ACCT What to check when securing an account that has recently been compromised - https://help.yahoo.com/kb/mail/SLN3516.html?impressions=true Here's a link on restoring your emails, contacts, and other settings - https://help.yahoo.com/kb/mail/SLN2160.html?impressions=true

Arthur Dent

hacking ones account is a criminal offense, so if you are sure it is him, you can call the cops, but I'm assuming, you don't want to take such measures, so you can call him and threaten to call the cops until he gives you back your account. i recommend threatening him, that way none ends up in trouble, but if you are REALLY mad at him, the cops are a valid option…. good luck in getting your account back

michael

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