How to stop my account from being hacked?

My account is being hacked, how do I stop it?

• My account has been hacked on and off, how do I stop it? at one point I couldn't even access it. My ex-husband had all my information and has hacked my email. How can I stop this ...show more

• Answer:

  If you can prove that your ex hacked your account you could file charges against him for doing this as this could be seen as cyber-stalking, or harassment. If you're receiving emails from legitimates companies they must include a way to unsubscribe for the emails. This is usually included at the very bottom of the emails Look at the very bottom of the emails for a line that says "Click here to unsubscribe". If you know that your ex has created accounts in your name at other websites you should contact them and let them know that someone has been opening unauthorized accounts in your name and see if they can provide evidence as to when this account was opened. You could add this evidence to your police report and they could investigate it as fraud or identity theft. The following articles can help you recover a hacked account. Pay particular attention to the last two articles for info on resetting account settings and restoring deleted emails or contacts. How to tell if your account was hacked - https://help.yahoo.com/kb/SLN2090.html?impressions=true If you think your account was hacked, the first thing to do is to immediately change your password - https://edit.yahoo.com/forgotroot/ If you're unable to change your password, open the first link and click the "Contact Customer Care" link under the Quick Links section to the right of your screen. This should open the Yahoo Help form. The selected product should be "Yahoo Account". "Under Topic" select "Hacked Accounts" "Under Sub-topic" select "unable to verify my secret question" "Under Recommended options" You will see the option - Call Us Clicking on the Call Us option reveals the Yahoo Customer Care number Toll Free US : 1-800-318-0612 24 hours a day, 7 days a week International: 1-408-916-2100 If you use your Yahoo password at other sites you will need to change the password for those sites as well. I recommend using a password manager like Keepass or LastPass to create and store strong unique passwords for the sites you visit. You can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database. I would recommend that you change your secret questions and answers also. Changing your security questions - https://help.yahoo.com/kb/mail/SLN2031.html?impressions=true To learn more about protecting yourself online - http://security.yahoo.com/ Make sure your anti-virus is up-to-date and run a full virus scan on a regular basis. Safeguarding your Yahoo! Account - https://help.yahoo.com/kb/index?page=content&id=SLN2080&actp=search&viewlocale=en_US&searchid=1371632766719&locale=en_US&y=PROD_MAIL_ML Activate Second sign-in verification Sign in to Yahoo! Mail. Click the gear icon in the upper-right corner of the window. Click Account Info You will be required to enter your password for security purposes. Under "Sign-in and Security," click Set up your second sign-in verification. Follow the instructions on the screen to complete the second sign-in verification setup. You can either: Use either account’s security questions or mobile phone number for verification. Use only your mobile phone number for verification. While you are in Account Info you can check if any other applications have been linked to your Yahoo account. Delete any that you didn't activate. How do I manage external application and website connections? - https://help.yahoo.com/kb/index?page=content&id=SLN2631&actp=search&viewlocale=en_US&searchid=1371793836097&locale=en_US&y=PROD_ACCT What to check when securing an account that has recently been compromised - https://help.yahoo.com/kb/mail/SLN3516.html?impressions=true Here's a link on restoring your emails, contacts, and other settings - https://help.yahoo.com/kb/mail/SLN2160.html?impressions=true