Email log-in problem?

Login problem: fist time error: to check ID and PW or type full email address. later same ID and PW works. Why?

• While Logging in to my email account, fist time it asks me to check my ID or Password OR type complete email address, then second time it accepts same ID and password. Why is this ...show more

• Answer:

  Unfortunately it's hard to help with this question without getting some more information on it. I recommend adding more information to the "Additional Details" field in this question, or asking your question again with a more detailed description. Most issues with Yahoo can be resolved using the troubleshooting steps in this help article: "Fixing browser and display issues on Yahoo" http://help.yahoo.com/kb/index?y=PROD&page=content&id=SLN2891 You may also consider switching to a different free Web browser that may provide a better Internet experience for you: "Web browsers supported by Yahoo" http://help.yahoo.com/kb/index?page=content&id=SLN4556 If that doesn't fully address your question, please include the following details to help you get the best answer possible: * How you are attempting to access your account (such as: a mobile Web browser, default mail client, official Yahoo App). Don't forget to include the name and version of your device and the software you're using. * A list of the exact steps you are taking. * The exact text of any error message that you may be receiving. It is important you include the full error message. If you would rather contact us directly, please compile this information and fill out our Customer Care contact form at: http://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_ACCT&page=contact