Why has my password changed?

Why changing password is not secure us from hijacking? Why somebody has keep erasing my email after I hadjust changed my password?

• SOMEBODY IS ERASING MY EMAIL CHANGING PASSWORD IS USELESS HELP ME PLEASE I do not know why contacting customer care is so hard, Should we give up to hijacking? This hijacking had ...show more

• Answer:

  If someone is logging into your account and deleting your email then you will find evidence of the logins in your account activity log. The article shows you how to check this information. How to tell if your account was hacked - https://help.yahoo.com/kb/SLN2090.html?impressions=true Emails can be deleted from your account using a filter as show in the article below. All email is going to the Trash folder - https://help.yahoo.com/kb/mail-for-desktop/SLN6265.html?impressions=true They can also be deleted if someone is accessing your email using an email client. Emails are being deleted by a POP mail client - https://help.yahoo.com/kb/SLN8128.html?impressions=true If your account was compromised then changing your password is only the first step in securing your account. I would also recommend that you change your secret questions and answers also. Changing your security questions - https://help.yahoo.com/kb/mail/SLN2031.html?impressions=true If you use your Yahoo password at other sites you will need to change the password for those sites as well. I recommend using a password manager like Keepass or LastPass to create and store strong unique passwords for the sites you visit. You can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database. To learn more about protecting yourself online - http://security.yahoo.com/ Make sure your anti-virus is up-to-date and run a full virus scan on a regular basis. Safeguarding your Yahoo! Account - https://help.yahoo.com/kb/mail/SLN2080.html?impressions=true Activate Second sign-in verification Sign in to Yahoo! Mail. Click the gear icon in the upper-right corner of the window. Click Account Info You will be required to enter your password for security purposes. Under "Sign-in and Security," click Set up your second sign-in verification. Follow the instructions on the screen to complete the second sign-in verification setup. You can either: Use either account’s security questions or mobile phone number for verification. Use only your mobile phone number for verification. Your account can also be accessed from a third party application or website that has been linked to your Yahoo account. The following article can show you where to check for these connections. I would delete any connections you see until this issue has been resolved. How do I manage external application and website connections? - https://help.yahoo.com/kb/yahoo-account/SLN2631.html?impressions=true What to check when securing an account that has recently been compromised - https://help.yahoo.com/kb/mail/SLN3516.html?impressions=true Here's a link on restoring your emails, contacts, and other settings - https://help.yahoo.com/kb/mail/SLN2160.html?impressions=true