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Is working at a call center hard?

3. Pamela trains people working at a call center for a debt collection agency. She tells them that they must be courteous, not obscene, when?

  • 3. Pamela trains people working at a call center for a debt collection agency. She tells them that they must be courteous, not obscene, when they call debtors. They cannot keep ...show more

  • Answer:

    Pamela forgot to have the trainee ask permission from the debtor to record the phone conversation.

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Other answers

The main problem is that there's no instruction on how to persuade the person to pay the debt. With the instructions provided, you'll have very polite, courteous debt collectors who never collect a penny. They need to know how to collect the debt.

Donald

Debt collectors cannot call before a certain hour nor after a certain hour. There are laws against this.

Talita K.

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