What is the most common problem you have with your broadband service provider? More specific answers please.
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Home users are increasingly adding more and more devices to their networks. Think - laptops, tablets, game consoles, smart TV's etc. I am trying to find out what is the nature of the problems that you encounter? It could be any of the following - slow web browser, perceived low network throughput, bad netflix quality, high CPU/memory usage on your computer, possible malware/virus infection etc. Tell me your most common problem. Thanks!!
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Answer:
The most common problem that I have with my ISP is that they are wholly inept at customer service. As with any technology, there are bound to be problems. The ability to report a problem efficiently, escalate it to someone who actually has enough understanding of the infrastructure to diagnose it, and then to actually have someone act on it seems to be wholly missing. Oh, and I happen to be paying for 'business class' service.
Tony Li at Quora Visit the source
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