Why jila seva sadan offices in gujarat have rude and lethargic officers?

RTO India: Corrupted RTO officers took bribe inspiteof having all the required documents. What should a middle class man do?

  • One of my friend bought a new car from Gujarat and went to Mumbai the next day with temporary passing. When stopped by Mumbai RTO officer, he produced all the required documents and the temporary RTO passing called CRTem in short. But they told that it is valid only in Gujarat. They asked him to submit the car and pay the fine the next day in the court which they mentioned to be more than Rs. 10,000. Unfortunately, after having all the required documents and not breaking any rules of RTO, he had to pay them bribe. When he told me about this, I got this from the internet to prove that my friend was right and it is valid throughout the country: http://www.theautomotiveindia.com/forums/loan-insurance-rto/4190-what-temporary-registration-number.html It is mentioned that he can travel with it throughout the country. How can a middle class person avoid giving bribe in such situation? He can't afford to lose the car that day and fight in court.

  • Answer:

    Make a video, post it on-line (may be anonymous), send the link to all anti-corruption government agencies and media. If nothing more that should at least discourage the bribe seekers.

Anonymous at Quora Visit the source

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For an average middle class man, who is not a "Tu jaanta nahi hai mai kaun hoon", I think the only legal way here is to play along with the officers and go to court the next day. Corrupt officers often use these tactics to extort money out of busy-looking people. They would scare you first of the fine and the amount of time you would have to waste in the court, and then show you a second, more sensible option, of paying a small bribe to get away with all of it. One should insist on paying the full fine and fighting it out in the court. There are chances that the officers would let you go once they realize that you are not worth all the trouble and paperwork. If they don't let you go however, you should tell them in a polite and diplomatic manner that the harassment you have had to go through unnecessarily for no fault of yours won't go unnoticed from higher officials and possibly, even the media. Let them know that you know your rights, and they cannot exploit your busy schedule or ignorance of rules. Show them that you are ready to walk the walk. Ask the officer his name and other relevant details about your case. When all of this is over, you should immediately file a grievance online at the Government of India's Portal for Public Grievances and send it out to the proper departments and ministries. Properly follow up your grievance until a proper action is taken. If the officers harassed you too much and you feel that somewhere your human rights were violated, you should also write to the National Human Rights Commission. From what I've heard, they take cases of harassment by police officers pretty seriously. Portal for Public Grievances: http://pgportal.gov.in/ National Human Rights Commission: http://nhrc.nic.in/

Saumya Gupta

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