Find solution
How to add WooCommerce Custom Product Fields?

Pivotal Tracker (product): Which tool should I go with in the following situation?

  • The company I just joined uses Pivotal Tracker for project management and Lighthouse for bug tracking. Their main complaint with Lighthouse is the lack of customization and granularity. My task is to find a better issue tracking solution.   There are 4 tools that I'm considering all of which integrate with Pivotal:   Jira   Pros: Can integrate with http://Desk.com (which out support team wants to use), not expensive ($100/mo) Hosted Very customizable Good reporting and searching built in Can be used as agile project management tool (GreenHopper) Cons: No assignee mapping Bulky Fashionable to hate and many do Zendesk   Pros: Known to be successfully used for project management though not agile-specific Hosted No need for a separate customer facing solution Cons: Very expensive ($50/user/mo) Can't update ticket body - need to add comments No custom fields or details, no Resolved -> Closed flow for QA verification No resolution types No assignee mapping. Bugzilla   Pros: Free Dev promised to integrate it with Pivotal so that there is assignee mapping (and they claim it would take much longer to do the same with non-open-source tools) Cons: Need a separate customer-facing solution Can't update ticket body Need to add comments Built-in reporting is buggy, ugly and clumsy Need to install and maintain or pay for hosting Hard to search and report (not scalable). Lighthouse   Pros: Already installed and in use Light and simple Can potentially be used as a customer-facing tool Cons: No custom fields No assignee mapping Lacking useful features like dependency tracking Hard to search and report. I've used and liked Jira in the past but never with Pivotal. Inability to map users so that when a bug gets assigned through Pivotal it would sync it in Jira seems to me a deal breaker. However, I now wonder if my love of tracking issues per developer is not a Pivotal way of going about things, and I should settle for tracking and reporting based on what's done and when vs who.   It's a bit hard for me to grasp, and thus I'm reaching out to you.

  • Answer:

    Have you looked on the new app bazar on Pivotal? There is an app to intergrate in with Jira and one for tracking tasks against members which may help you?

Jo Goodwin at Quora Visit the source

Was this solution helpful to you?

Other answers

Not sure who you are talking with - but JIRA is very extensible - and this requirement is possible with a custom plugin: > Inability to map users so that when a bug gets assigned through Pivotal it would sync it in Jira seems to me a deal breaker. Custom plugin does not need to == expensive. And very possible. That said, you likely need the "download version" of JIRA - and I can explain options where you can have 24x7 supported Atlassian-skilled hosting, just like OnDemand. So - still in the cloud, just a more flexible feature set, upgrades, backups, monitoring, etc included - and also can have many other useful plugins (100s available really) later if you want. == Further - not sure where you get this: > Fashionable to hate and many do Really? Not sure this is really accurate. A product does not have the traction and community that JIRA has if everyone hates it. Proof in the pudding. https://www.atlassian.com/company/customers/customer-list/?tab=jira https://answers.atlassian.com/ Maybe I am biased, since admittedly I work with JIRA lovers everyday - a never ending stream. But still, there must be love there somewhere. If you'd like us to help you with your deployment, hosting, integration, workflow or anything Atlassian related, happy to help. Can sort this relatively quickly for you! Email

Ellen Feaheny

I encounter this questions a lot and the answer seems to be always the same: What you are looking for doesn't exist. Basically, there is a very thin line between project management and issue tracking. So you can easily track issues with a project management tool and you can manage projects with an issue tracker. You are currently trying to make two issue trackers work together to use features from both of them. It's not going to work the way you want. This is because each tool has its own vision and features that try to satisfy a large number of generic people. And you have very specialized needs that may or may not be encountered often. Unfortunately software is not a fix all solution. It's based on niches. So a software product will usually solve a specific problem. Want an easy and simple issue tracker, use http://www.asitrack.com/. Want an extremely customizable behemoth, use JIRA or redmine. Want a project management tool, use http://en.wikipedia.org/wiki/Comparison_of_project_management_software. You can either choose the most important need and satisfy it successfully or try to find the unicorn and spend time researching and customizing software instead of focusing on your own projects.

Michael Simmons

Related Q & A:

Just Added Q & A:

Find solution

For every problem there is a solution! Proved by Solucija.

  • Got an issue and looking for advice?

  • Ask Solucija to search every corner of the Web for help.

  • Get workable solutions and helpful tips in a moment.

Just ask Solucija about an issue you face and immediately get a list of ready solutions, answers and tips from other Internet users. We always provide the most suitable and complete answer to your question at the top, along with a few good alternatives below.