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What is product quality?

What defines a quality product?

  • In the past I worked as a QA inspector for several companies. I never understood what "quality" means though. It seems like an ambiguous word that doesn't mean anything without a subject. Is there a universal standard for what makes a product a "quality product"?

  • Answer:

    A quality product can be defined as a product which meets the demands and requirements of the customer ! Take a screwdriver for example. Let's say this screwdriver is made of finest stainless steel with a nice iron handle and weakly magnetic to hold the screw nd available at an affordable price . Now for an mechanic this would be a quality product for this product meets his requirements. However if you sell this to an electrician he would reject this product nd even may consider it worth less for what he requires is a screwdriver (a.K.A tester) with a plastic handle and a LED fixed inside. So basically what I am trying to say is that its the consumer nd not the manufacturer who defines a product as a quality product. Of course as a manufacturer we can always judge the quality of our product on the parameters like usability, reliability, aesthetic appeal, monetary value, need, features, life and etc but customers are always to be kept in mind.

Srijan Aditya at Quora Visit the source

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Other answers

In my opinion, quality is all about whether the product meets the right standards in order to match the price being asked for it and whether this is reasonable.  This means that the customer is getting what they paid for and is exactly what they are after. This is a matter of opinion and the manufacturer and consumer can both see quality differently.

Belinda Leicester

Will people pay the price .

Jimmy Drew

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