Project Management: What are the best practices for explaining complicated technical processes or problems arise in a task for a non-technical manager?
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Especially at crunch time, the more details for an issue the project manager would want to understand. What are the best practices for effectively communicating with the management in order for them to understand a highly technical issue?
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Answer:
In view that the intended communication is target to senior management, it is important to be able to keep things really simple and logical. Technical teams usually would express their issues in technical jargon which is not easily understandable be non-technical professionals. So it would be important to grasp the issue and "bring it up a few levels". A simple, logical and structured, "high-level" explanation of the problem, the analysis if the root cause, the corrective actions taken or will be taken and preventive actions for future occurrences has worked well for me.
Benjamin Ting at Quora Visit the source
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