How does KartRocket remove negative mentions on Twitter and Facebook and get away with it?

In a service based industry where the requirements are so varied from each other, it is nearly impossible to meet every client's expectations 100%. Customer complains are a part & parcel of any service based industry. What matters is how quick and efficiently you try to resolve these complains. Today Kartrocket is working with nearly 1100 clients at the churn rate of less than .01%. Had the experience been so poor, Kartrocket would have lost majority of its clients Specially the ones whose tweets or comments have been pasted above. But that is not the case: Yuvraj Wadhwani, founder of http://Dressmyphone.in is with Kartrocket from Oct, 2013. Alex Souter & Saptarshi Nath (Sapsonic), co-founders of http://bootstrapp.in/ are using Shiprocket from March. Manav Singhal, co-founder of http://www.ultaanda.com/ is also with us from last 9 months. Piyush, founder of http://hangoutstore.in/ is with us from 3 months now. Kartrocket does not have any lock in period which gives our clients the freedom to leave the platform anytime they wish. If they had been this dissatisfied with the platform, they would have left us. Kartrocket clients have always been very vocal about their feedback(negative as well as positive) & here are few examples of that. ____________________________________________________________ ___________________________________________________________ ____________________________________________________________ ___________________________________________________________ __________________________________________________________ ___________________________________________________________ _________________________________________________________ __________________________________________________________ _________________________________________________________ __________________________________________________________ ____________________________________________________________ __________________________________________________________ As said earlier, every client have their different requirements and expectations. Reviews are only the reflection of their expectations which may not be true for you. We strongly recommend you to NOT BELIEVE ANY POSITIVE OR NEGATIVE REVIEWS (specially anonymous comments and reviews) and try Kartrocket yourself. You can take our 30 days risk free trial and see if Kartrocket is what you are looking for or not. If you have any queries, you can give us a call at +91-9015644441.

That's why we have Quora, where one can really shout about bad practices of companies. Post Q edit, companies can block users that are posting unwanted comments, Twitter Blocked users cannot: Add your Twitter account to their lists. Have their @replies or mentions show in your mentions tab (although these Tweets may still appear in search). Follow you. See your profile picture on their profile page or in their timeline. Tag you in a photo.