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What is product quality?

You have purchased a product and/or item which is not of a merchantable quality.What to proceed to sue?

  • You have purchased a product and or item which is not of a merchantable quality.What to proceed to sue the other party for breach of contract?

  • Answer:

    Firstly you point that out to them and ask for your money back in exchange for the defective item. If that doesn't work, you post a "letter before action" setting out all the facts, exactly why it was not of merchantable quality, and stating that you will sue if you are not refunded within 14 days. If they still ignore you, you sue and you can do this online at https://www.gov.uk/make-court-claim-for-money/overview The claim will have to include a clear statement of what you are claiming for and why.

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You do not sue anyone You return the item and ask for a refund,or a replacement if the product is not of merchantable quality Maybe have a read over the 'Sale of goods' legislation

Jan409

You contact the company and inform them of the issue and allow them to make an offer, ie a replacement product of equal or higher value or a refund, you only accept a 'repair' if you are out of contract, do not have the required proof of purchase etc You need to do this before you sue someone for 'breach of contract', which would be thrown out of court as you have not allowed them to put it right and make you an offer, you would only take a small claims out if you have allowed them to put things right and you have come to an end of that without them making an offer which is legal and acceptable

Maxi

FFS. you don't sue anyone. You return the item and get your money back.

Sarky

Contact the CACS and ask for advice 08454 04 05 06

arbiter

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