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How would you define exemplary customer service?

How would you define excellent customer service?

  • what skills/experience do you possess which will help provide excellent customer service?

  • Answer:

    1.) Less than 3 minutes "on hold for the next available representative" 2.) Clear menu choices 3.) Someone who actually knows what they are doing!! Actually, this is the most important. Because I don't want to waste an hour waiting just to be frustrated by an unknowledgeable representative. 4.) Courtesy and Polite and Helpful

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i define it as delighting the customer to the point that they want to constantly make use of your service irrespective of the number of alternatives that are available..., make your customer's day...just like you'd like your own to be made...

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