What is Total Quality Management?

What are the quality concepts in quality management system?

  • Definition of quality concepts? List of quality concepts? Other details, related to quality, and quality management system.

  • Answer:

    Continuous improvement Requirements analysis (specs) Coverage (completeness) Cost of quality Risk management Usability and stability Bug & enhancement tracking Test planning Test types:  Smoke, Regression, Fault, Unit, Integration, Functional, performance, data-driven... Black, gray and white box testing Automation Verification and validation User acceptance Root cause analysis Border conditions SDLC & project methodologies (agile, waterfall, CMMI, lean, hybrid, ...) Test-driven development, behavior driven development

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Everard van Kemenade

Quality Management is a generic term for Quality Framework (procedures , process , tools , checklists etc)  which covers the Quality Assurance disciplines necessary  to manage the Quality of products and service in an Organization. It is most closely linked and implemented as part of ISO 9000 family of standards. The following eight main principles form the basis of QMS  : 1. Customer-Focused Organisation 2. Leadership 3. Involvement of People 4. Process Approach 5. System Approach to Management 6. Continual Improvement 7. Factual Approach to Decision Making and 8. Mutually Beneficial Supplier Relationships. However adaptation for Quality Management system varies by  both the type of company and the industry sector. So the easiest and most popular way to implement QMS in an Organization is to adopt ISO 9001 model and develop the framework according to the standards.

Anu Gupta

: A quality management system (QMS) is not just a system but an approach by the company that  basically focuses on customer requirements and customer satisfaction. It achieves this by maintaining quality policy not just in their work culture but also in work ethics and tries to make it a part of the company DNA.   http://www.aspect.com/in/products-and-services/workforce-optimization/quality-management-software/So, it actually tries implementing quality management through its organizational processing, system structure and also work ethics. We have many QMS regimes, but of them all the http://en.wikipedia.org/wiki/ISO_9000 family of standards has the widest acceptance worldwide. The ISO 9001 takes care of both- the QUALITY & SUSTAINABILITY. Also there are many QMS regimes which focus on Sustainability and are of the view that the quality increases with proper and systematic thinking and transparency in thinking and working.

Rohit Reddy

Demonstrate a proactive approach to quality and improve operational efficiency Anticipate and meet FDA expectations for a compliant quality system Incorporate risk-management plan to quality systems application Build a quality-focused culture and facilitate management support for quality systems processes Track and organize data efficiently to improve the evaluation process Apply effective documentation techniques through the product life-cycle to avoid confusion and manage changes Integrate risk assessment activities into the product design process to meet expectations of “quality by design Identify crucial training issues to address job-specific compliance responsibilities Understand the elements of the and how each subsystem is interconnected to the rest in order to meet GMP requirements Conduct internal audits to monitor quality and apply corrective actions when appropriate Evaluate SOPs, design controls, and validation protocols from a quality perspective and make revisions or improvements as needed Organize and manage evaluation data to improve product quality and address customer complaints

Sarah George

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