Why is the scanner not working? I have an HP PC and an HP printer/scanner.?
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I can print successfully, so the pc and the printer are connected and functioning, but the scanner isn't working. Any suggestions as to what to do as I have important documents to ...show more
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Answer:
First of all, remove the USB cable and power on the unit. Begin a fresh setup and let the software instruct you when to re-connect the USB cable. Let it finish setup, reboot computer, and windows will tell you it found new hardware and will complete the setup. Go in START menu and click on the HP Solution Center in the HP folder. That will activate the scanner and you are good to go :)
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Other answers
install software of hp and connect wire gently see there device connected or not and then start your job.
Promod Operator
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