Help me chose between two Playa del Carmen Hotels?

I´ve heard that Real Playa del Carmen is better than El Tukan.

The Real because I've stayed there and they have great services and activities for guests. Rooms are clean and the buffet is loaded.

as a travel agent I have had too many mixed reviews of El Tukan to call it good. The Real Playa del Carmen is excellent, I had some people a while ago complain about food but I understand theyhave made some changes since then so I would give it a shot.

You may want to have a look at http://tripadvisor.com they get bad and some good reviews . One guy said he had No hot water and the walls were paper thin and had to wear earplugs ever night. He said there were no window covers on the patio door and no chairs to sit on . They also took 2 days to bring his laundry back. He also did not like the fact that he was forced to wear an uncomfortable wristband. Another person said he would come back any time. I did not look at the Real , there are too many to report here. Trip Advisor has real reports from 1000s people that have actually stayed there. If you check both I am sure you can make up your mind. How anyone could comment on sooo many Hotels having never actually stayed there, I mean anyone can go to their websites but actually staying there for a week or twoo qualifies that person to comment. Vive Trip Advisor........True accounts Trip Advisors motto........"Get the Truth and then Go"